Is getting what you want really that important.?
So, I'm almost wrapping up week #3 at the new computer job. And, I have to say, it's quite interesting. I've got a good idea what I need to be doing when I get in and get out, and manage everything in between.
And in that "managing in between", I've learned a few things about people:
1. Sales people are pretty naggy creatures. I mean, sales people will say anything (and I do mean anything) to get you to commit to them. I've had two separate sales people (and one organization) call in every day for the past couple days asking for the owner. You would think that if the owner didn't call you right back, he might not be interested!
2. Customers will lie to blame you. Example: This one guy comes in, saying his 'internet doesn't work' on the computer. Turns out, it's just a really slow computer, and could use some upgrades. After fussing with me about the cost for us to upgrade it, he agrees. We get it up and running (Internet still working), and give it to him. This was six days ago. Today, the guy comes back, saying that the issue was never resolved, even though he claims that his cable modem and router work, and he replaced the ethernet wiring. So, if that all works, and the computer hasn't been changed from the last time he got it. Doesn't that mean he's full of it? I'm not one for logic, but I think that does it.
3. People want you to be their 'priority customer'. Whether it's on the phone or face-to-face, they have to be the first in line. What is up with that?
It's a good thing I was exposed to this...during my time at the Core.
And in that "managing in between", I've learned a few things about people:
1. Sales people are pretty naggy creatures. I mean, sales people will say anything (and I do mean anything) to get you to commit to them. I've had two separate sales people (and one organization) call in every day for the past couple days asking for the owner. You would think that if the owner didn't call you right back, he might not be interested!
2. Customers will lie to blame you. Example: This one guy comes in, saying his 'internet doesn't work' on the computer. Turns out, it's just a really slow computer, and could use some upgrades. After fussing with me about the cost for us to upgrade it, he agrees. We get it up and running (Internet still working), and give it to him. This was six days ago. Today, the guy comes back, saying that the issue was never resolved, even though he claims that his cable modem and router work, and he replaced the ethernet wiring. So, if that all works, and the computer hasn't been changed from the last time he got it. Doesn't that mean he's full of it? I'm not one for logic, but I think that does it.
3. People want you to be their 'priority customer'. Whether it's on the phone or face-to-face, they have to be the first in line. What is up with that?
It's a good thing I was exposed to this...during my time at the Core.