I just got royally screwed over......
Ok, I just got royally screwed over.... I ordered a skirt from Surface Spell through lolita_tales on LJ. I paid them for it a month ago and they said it would take about a month to make and ship. I got an email from them last week saying that they CANCELED my order. I emailed them back, and they said it was because they ran out of fabric. They said they would refund my account. I then got an email that said my account had been refunded. I checked Paypal and there was nothing. I called Paypal customer service and they said that no refund has even been initiated.
I am very pissed right now.
First of all, why would you take an order and payment if you didn't know you had enough fabric to make a product? And then, why would you cancel the order with no explanation? And if you ran out of fabric, why wouldn't you offer a second choice of fabric? (It was a custom order anyway!) And why would you say you refunded my account when you didn't!!!!!!????????? I don't even know what to do now!!! It was $120! That's a lot of money to someone like me! I can't just eat it up and start over! I need that money back.
Also, I recently bought a cutsew from someone on eglsales and it hasn't arrived yet. It's been three weeks. It wasn't nearly as expensive as the skirt, but I am petrified that this other person is screwing me over as well and I'll never get it. I feel so frustrated. I'm just going to stop trying to buy stuff with people stealing my money left and right.
What did I do wrong? Why does this keep happening? What do I do now?
I am very pissed right now.
First of all, why would you take an order and payment if you didn't know you had enough fabric to make a product? And then, why would you cancel the order with no explanation? And if you ran out of fabric, why wouldn't you offer a second choice of fabric? (It was a custom order anyway!) And why would you say you refunded my account when you didn't!!!!!!????????? I don't even know what to do now!!! It was $120! That's a lot of money to someone like me! I can't just eat it up and start over! I need that money back.
Also, I recently bought a cutsew from someone on eglsales and it hasn't arrived yet. It's been three weeks. It wasn't nearly as expensive as the skirt, but I am petrified that this other person is screwing me over as well and I'll never get it. I feel so frustrated. I'm just going to stop trying to buy stuff with people stealing my money left and right.
What did I do wrong? Why does this keep happening? What do I do now?