Help evaluate our Help Center!

[theljstaff]

We're currently evaluating our Help Center and FAQs. We hope you'll take a few minutes to tell us about your experiencing using the FAQs. Your feedback will help us determine what changes are necessary to improve support on LiveJournal.

Poll Help Center/FAQs

Thank you for your input!

Comments

[algeh]

Yeah, I'm not really sure I can usefully answer these questions either. I've been on LiveJournal for about nine and a half years. I used to volunteer in support a long time ago. At that time, I had assuredly read every single FAQ multiple times. Since I stopped volunteering (in 2002 or 2003) I've obviously used them less, but occasionally go and try to look things up.

At this point I'd guess I look something up about once a year and it's an even split as to whether or not the FAQ is actually useful. (Most recent time I recall it being useful: looking up mobile features as I finally got a modern cell phone. Most recent time it was not useful: trying to track down that opt-out admin console thing I remembered from a few years back when a bunch of us were trying to debug the outboundlink thing and I was trying to figure out why I wasn't seeing them.)

I agree that putting a feedback mechanism into the FAQs as suggested above would be a good way to get better data. It would probably also be useful to data-mine support requests for trends.

+1!

[raven_moon]

This is exactly it!