Communication from the communications company? Shocking!
So it turns out that if you file complaints with the state Public Service Commission *and* the FCC, you get a call from someone at the office of the President of Frontier. Who informs you that the hold-up is because there's a damaged cable that crosses a major highway, and they have to coordinate with the cops to close the highway so they can do the repair.
I can guess which "major highway" they mean, and yeah, that's a Thing.
Which still doesn't get us home phone and internet, but at least now I know why "a cable" is taking so damned long.
There is, as of yesterday, no date for when all this might happen. Which is worrying, given that they've had three weeks already to schedule it. I am concerned that we are caught in a conflict of bureaucracies, and the coordination may never actually get done because us rural people are considered acceptable collateral damage.
I'm also less than impressed that it takes complaints filed with two major government regulatory agencies to get information that should have been given to their front-line customer service people, and thus to customers, from the start.
But, at least I did get a call. (On the housemate's cell, at the coffeeshop, because that is the combination necessary for me to actually get calls now.) And I have some clue as to what's going on. This is somewhat comforting, even though I'm still at the library to type this.
This entry was originally posted at https://lizvogel.dreamwidth.org/183455.html because I got tired of dealing with whatever LiveJournal had broken this time. Comment whereever.
I can guess which "major highway" they mean, and yeah, that's a Thing.
Which still doesn't get us home phone and internet, but at least now I know why "a cable" is taking so damned long.
There is, as of yesterday, no date for when all this might happen. Which is worrying, given that they've had three weeks already to schedule it. I am concerned that we are caught in a conflict of bureaucracies, and the coordination may never actually get done because us rural people are considered acceptable collateral damage.
I'm also less than impressed that it takes complaints filed with two major government regulatory agencies to get information that should have been given to their front-line customer service people, and thus to customers, from the start.
But, at least I did get a call. (On the housemate's cell, at the coffeeshop, because that is the combination necessary for me to actually get calls now.) And I have some clue as to what's going on. This is somewhat comforting, even though I'm still at the library to type this.
This entry was originally posted at https://lizvogel.dreamwidth.org/183455.html because I got tired of dealing with whatever LiveJournal had broken this time. Comment whereever.