LJ User Action Centers

[liz_marcs]

Continued from the following posts: About that LJ Rumor..., Another Exchange of Emails, and A Swiftly Tilting LJ...
Continued in the following post: ALERT: WFI Site May Infect Your Computer (Programs to Combat Spyware)

Warriors For Innocence: You Made Us Do It, And It's Not Our Fault Anyway

Warriors for Innocence (deliberately no link) has updated

Comments

[kajivar]

They *are* deleting/hiding support requests/complaints about the purge. I took some quick screenshots as proof.

Screenshot taken at 12:27 PM EST. Note the 4th line down: "Permanent deltion of communities and journals based on interests" (request #752330) and 9th line down: "LiveJournal Community/Journal Purge?" (request #752316)




Screenshot taken at 12:35 PM EST.




Request #752316 is now gone.

Screenshot taken at 12:45 PM EST.




Request #752330 is now gone.

Screenshot of support request #752330:




What you see now when you go to that URL (http://www.livejournal.com/support/see_request.bml?id=752330)




Okay, maybe I'm being a little excessive, but it sure proves LJ is deleting/hiding the requests.

[liz_marcs]

Thanks. Have looked, linked, and credited you.

[phoenixdreaming]

There is no way to delete support requests. They're taken private /where they will get a response/ because the 'normal' support volunteer who can answer requests on the public boards isn't equipped to deal with them.

[ex_uniquewo]

They're not deleting them. Feedback or Abuse posts, no matter the subject, are always turned private (and so are requests about Payments or SUP issues). Only the poster and the volunteers having the necessary privs can see them. (I'm not a volunteer myself but I've posted to support and feedback often enough to know how it works). Also see: http://community.livejournal.com/lj_support/702407.html

[kutsuwamushi]

This is the first time I've commented, but I wanted to say something as a former support volunteer.

Public support categories are handled by volunteers who aren't qualified to handle policy questions. The General/Unknown category, for example, is for journal usage questions that don't fit anywhere else--such as how to delete an account, use a friends page, etc.

What happened is that these requests were removed to the private categories where they can be answered by people with the appropriate training/connection to higher-ups. This is how it's been done for years, and has nothing to do with this particular blow-up.

As a side note, the request board shown in that first screenshot only displays requests that are awaiting further action.

[kajivar]

That does make sense. Thanks for the explanation.

[asexualdreamer]

I hope you don't mind, but i am archiving all this on my website http://www.starchaserstudios.net in case they get real bold. I have given you credit but this info will be up there

[liz_marcs]

Thank you.

I won't be home until late tonight, so I have no chance to back them up for myself.