A whinge (but not about work this time)...
Dear $AIRLINE,
First, you hike your prices while I'm in the process of booking a flight, and then time out my session to force me to pay the higher price. Secondly, your crippled online check-in system refuses to let me reprint my boarding pass after I've closed the window/tab in my browser.
In either case, I was not entirely blameless - but FFS, this is 2009, and I expect better. You would do well to realise that it only takes one bad experience to lose a customer. Regrettably however, taking my (very) limited business elsewhere would have no noticable effect on your bottom line, only hurt me with respect to loyalty points I've already earned, and not to mention I guess your 'competition' is just as bad anyway.
Regards,
LT
First, you hike your prices while I'm in the process of booking a flight, and then time out my session to force me to pay the higher price. Secondly, your crippled online check-in system refuses to let me reprint my boarding pass after I've closed the window/tab in my browser.
In either case, I was not entirely blameless - but FFS, this is 2009, and I expect better. You would do well to realise that it only takes one bad experience to lose a customer. Regrettably however, taking my (very) limited business elsewhere would have no noticable effect on your bottom line, only hurt me with respect to loyalty points I've already earned, and not to mention I guess your 'competition' is just as bad anyway.
Regards,
LT