Work
ME: "Transport America, this is Natalie, How may I direct your call?"
Old Lady: "I can't hear you"
ME: "TRANSPORT AMERICA, THIS IS NATALIE, HOW MAY I DIRECT YOUR CALL???"
Old Lady: "No, I'm calling my house"
ME: "No, you're calling transport america"
Old Lady: "No, I'm not."
ME: "Fine"
Old Lady: "Sorry, bye"
I wish I would have said "ok, this is your house, how may I direct your call....Bathroom, oh she's unavailable, can I put you through to voicemail?"
Old Lady: "I can't hear you"
ME: "TRANSPORT AMERICA, THIS IS NATALIE, HOW MAY I DIRECT YOUR CALL???"
Old Lady: "No, I'm calling my house"
ME: "No, you're calling transport america"
Old Lady: "No, I'm not."
ME: "Fine"
Old Lady: "Sorry, bye"
I wish I would have said "ok, this is your house, how may I direct your call....Bathroom, oh she's unavailable, can I put you through to voicemail?"