Couriers
Jesus, is there some virus attacking couriers this week. So far in the past week:
DHL - Failed to deliver despite us being in. Took our parcel to Blockbuster Video (not actually that close to our house). Didn't bother telling us they had done this. Took a morning of phone calls to work out where the hell the parcel was. Driver had told chap in Blockbuster that he had tried to deliver twice and we had not been in and he had left a card saying where parcel was. Both of these were lies.
HDNL - Marked delivery as 'Refused'. Tried to call them to sort it but phone system only allows you through if you have a reference number from one of their cards. Didn't leave a card so no reference number. Just made up numbers until it let me through (it did cut me off at one point). Kept on hold for 15 minutes at 10p a minute. Eventual response "We don't know what happened and we've returned it to supplier nothing we can do". Amazon sent me a new one.
Additions Direct - Customer service email bounces as "Account doesn't exist". Tracking says it was delivered. It wasn't. A phone call to them and they claim it was definitely delivered and we have to send them proof via post that it wasn't delivered before they will do anything. That's http://www.additionsdirect.co.uk/ very helpful. I eventually found a contact form to complain at. Apparently it will take 4 days for them to respond.
Might be cheaper and easier to just drive to shops and buy stuff in future.
DHL - Failed to deliver despite us being in. Took our parcel to Blockbuster Video (not actually that close to our house). Didn't bother telling us they had done this. Took a morning of phone calls to work out where the hell the parcel was. Driver had told chap in Blockbuster that he had tried to deliver twice and we had not been in and he had left a card saying where parcel was. Both of these were lies.
HDNL - Marked delivery as 'Refused'. Tried to call them to sort it but phone system only allows you through if you have a reference number from one of their cards. Didn't leave a card so no reference number. Just made up numbers until it let me through (it did cut me off at one point). Kept on hold for 15 minutes at 10p a minute. Eventual response "We don't know what happened and we've returned it to supplier nothing we can do". Amazon sent me a new one.
Additions Direct - Customer service email bounces as "Account doesn't exist". Tracking says it was delivered. It wasn't. A phone call to them and they claim it was definitely delivered and we have to send them proof via post that it wasn't delivered before they will do anything. That's http://www.additionsdirect.co.uk/ very helpful. I eventually found a contact form to complain at. Apparently it will take 4 days for them to respond.
Might be cheaper and easier to just drive to shops and buy stuff in future.