Broadband Drama
History: Broadband connection out of order for 4 weeks.
Act 1: Yesterday morning BT engineer visits and tells me that it's due to a fault at the exchange. He goes off to the exchange and then calls to tell me the fault is fixed and my broadband connection is now "back in play".
Act 2: Last night I discovered that, not only was my broadband connection still not working, my phone line was dead. I phoned BT to discover that they can't fix the fault until I raise the matter with my broadband provider.
Act 3: Phone Eclipse this morning - Technical support staff very helpful and laise with BT.
*Curtain Closes*
After the Interval, Act 4 will begin on Monday morning when the BT engineer will visit to investigate. Until then no phone line or broadband; what's more, I've just ended my cheap calls contract deal and switched to pay as you go. *weeps*
Act 1: Yesterday morning BT engineer visits and tells me that it's due to a fault at the exchange. He goes off to the exchange and then calls to tell me the fault is fixed and my broadband connection is now "back in play".
Act 2: Last night I discovered that, not only was my broadband connection still not working, my phone line was dead. I phoned BT to discover that they can't fix the fault until I raise the matter with my broadband provider.
Act 3: Phone Eclipse this morning - Technical support staff very helpful and laise with BT.
*Curtain Closes*
After the Interval, Act 4 will begin on Monday morning when the BT engineer will visit to investigate. Until then no phone line or broadband; what's more, I've just ended my cheap calls contract deal and switched to pay as you go. *weeps*