i am just going to go hide in a corner.
you know, i was going to have a post with substantive content today, or something, and then this bullshit happened and i ran out of all spoons.
copy-pasted from an email to cel, so if the formatting is fucked that's why.
Backstory: I had asked for a new brand of BC because old one was being difficult about shenanigans. New one appears to still be difficult but less so. Okay. OUt of samples of new brand. Forgot to call to get prescription written; it runs out this weekend. Fine. Call today.
Woman: Thank you for calling [office], this is [name]
Me: Hi, this is [legal name], I need to get a prescription for [new brand] from Dr. [name].
Woman: Well, you call your pharmacy to get a new prescription.
Me: No, I need the actual prescription written.
Woman: Well have you had it filled before?
Me: No. When last I was there Dr. [name] had given me samples to try. I want to get an actual prescription written for the one I had sampled.
Woman: All right.
Me: You're only open until 5, correct?
Woman: Yes.
Me: Okay. I work downtown, so I won't be able to get there this week. Are you open this Saturday?
Woman, rudely: Not until the 21st.
Me, quietly: Okay. Well, I have a month left of my old prescription.
Woman: I suppose we can mail it to you. What's your name?
Me: [legal name, again] But my address has changed.
Woman: *mutter snarl* Fine, give it to me, but if I get it wrong we don't normally take addresses over the phone.
Me: *flummoxed, at this point, and deeply annoyed at rudeness* *gives address*
Woman: *assumes Chicago*
Me: No, actually, it's [town].
Woman, snarly: Is this your home address?
Me, quietly: Yes, I said I worked downtown, but I do not live in the city.
Woman: Fine, [town.] Zip code?
Me: *gives zip code*
Woman: We'll mail it to you. Now you were last here in January so he'll write you one for September to January.
Me: But I usually--
Woman: Goodbye. *click*
I just...I don't even...I felt like she thought I was too stupid to even be operating a phone. And I've *done this before,* I mean, at some point my appointments got de-synched from my prescription course, so I've been getting my prescription rewritten in June and my appointment has been whenever it is. And I've never had problems calling them before to get a renewed prescription.
Protip: this is not how you should be treating patients. Even if she couldn't help me today, which is fine, I expect...I don't know...a little professionalism. Maybe the inkling of a clue that I am not a total annoyance.
I pretty much came home, cried, and curled up on the couch. And the hilarious thing is that I do all this so I can not want to die 3 days out of every month and be bugfuck ridiculously out of whack another three. I don't know why she thinks this is appropriate behaviour, and I don't even know how to begin to address it. Cel said to write a registered mail letter, but I just feel like I might "accidentally" get deleted from their system or something if I complain.
copy-pasted from an email to cel, so if the formatting is fucked that's why.
Backstory: I had asked for a new brand of BC because old one was being difficult about shenanigans. New one appears to still be difficult but less so. Okay. OUt of samples of new brand. Forgot to call to get prescription written; it runs out this weekend. Fine. Call today.
Woman: Thank you for calling [office], this is [name]
Me: Hi, this is [legal name], I need to get a prescription for [new brand] from Dr. [name].
Woman: Well, you call your pharmacy to get a new prescription.
Me: No, I need the actual prescription written.
Woman: Well have you had it filled before?
Me: No. When last I was there Dr. [name] had given me samples to try. I want to get an actual prescription written for the one I had sampled.
Woman: All right.
Me: You're only open until 5, correct?
Woman: Yes.
Me: Okay. I work downtown, so I won't be able to get there this week. Are you open this Saturday?
Woman, rudely: Not until the 21st.
Me, quietly: Okay. Well, I have a month left of my old prescription.
Woman: I suppose we can mail it to you. What's your name?
Me: [legal name, again] But my address has changed.
Woman: *mutter snarl* Fine, give it to me, but if I get it wrong we don't normally take addresses over the phone.
Me: *flummoxed, at this point, and deeply annoyed at rudeness* *gives address*
Woman: *assumes Chicago*
Me: No, actually, it's [town].
Woman, snarly: Is this your home address?
Me, quietly: Yes, I said I worked downtown, but I do not live in the city.
Woman: Fine, [town.] Zip code?
Me: *gives zip code*
Woman: We'll mail it to you. Now you were last here in January so he'll write you one for September to January.
Me: But I usually--
Woman: Goodbye. *click*
I just...I don't even...I felt like she thought I was too stupid to even be operating a phone. And I've *done this before,* I mean, at some point my appointments got de-synched from my prescription course, so I've been getting my prescription rewritten in June and my appointment has been whenever it is. And I've never had problems calling them before to get a renewed prescription.
Protip: this is not how you should be treating patients. Even if she couldn't help me today, which is fine, I expect...I don't know...a little professionalism. Maybe the inkling of a clue that I am not a total annoyance.
I pretty much came home, cried, and curled up on the couch. And the hilarious thing is that I do all this so I can not want to die 3 days out of every month and be bugfuck ridiculously out of whack another three. I don't know why she thinks this is appropriate behaviour, and I don't even know how to begin to address it. Cel said to write a registered mail letter, but I just feel like I might "accidentally" get deleted from their system or something if I complain.