My coffee shop is a beautiful placeI have an appointment every Saturday at 8:45 AM. I've started stopping by an out-of-the-way coffee shop in an outlet mall (it's an older place, and we now have a Starbucks in town) for a bagel and an iced coffee. (Can I tell you how excited I am that iced coffee has not only spread out of Rhode Island, out of
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I keep putting off ranting about this in my own Blog. One of these days I will, and it will hopefully be much more well-organized.
I never get pissed at the store or the clerk when some dumbass customer makes my stay take longer. It's not the clerk's fault, and he or she wishes the dumbass customer would stop wasting his or her time just as much as you would, however, you have a lot more permission to go batshit insane on the dumbass customer than the employee does. The employee just has to smile and take the shit.
One time, I remember this old woman who had no idea what she was doing try to order, like $200 of individual cigarettes. She kept having to ask the prices and she'd say, "Give me ten of those. Now how much are those over there? Okay, put back three of those and give me seven of those. How much is that? That's too much. Put back four of those. How much are those? Give me fifteen of those." And on and on while the line sprawled all the way to the back of the store. Every time her son would yell at her to forget the cigarettes because they were running late, she would fly into a "GIVE ME A NEW MOUSE!! I WANT A NEW MOUSE!!" style hissyfit until everyone thought it would be best just to leave her alone. Then she wanted to pay with credit, and the employee had to do the entire process for her, while bent over the counter, looking at the pin pad upside-down. When the employee apologized to the next guy in line about the wait, the guy just grumbled "Yeah, yeah, yeah," like there was a damn thing the employee could do about it. The woman ended up spending almost $200 in a convenience store, so you know the employee would have gotten in trouble for just going, "You know what, leave and never come back."
I have a lot of sympathy for customer service reps because ninety-nine-point-infinite-nines percent of the time, no matter what the problem is, it's the fault of some idiot customer who has a false sense of entitlement.
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My irritation with customers is at places like Wendy's where you have that nice little line and a big menu board with pictures. People stand in the line for three or four minutes, and only when the get to the front do they realize OH! I have to decide what to order! Now, let me think about this...
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I hate it when I'm standing in line behind families in fast food places because invariably the conversation will go something like this:
CHILD: "I want a hamburger."
PARENT: "She wants a hamburger."
CHILD: "NO! A CHICKEN SANDWICH!!"
PARENT: "Okay, give her a chicken sandwich."
CHILD: "NO! A HAMBURGER WITH FRIES!!"
PARENT: Never mind, a hamburger with fries then."
CHILD: "No mustard, ketchup, pickles, cheese, lettuce, meat, bread, but I want bread, meat, and ketchup."
PARENT: "No mustard, pickles, lettuce, or cheese on the hamburger."
CHILD: "NO I WANT KETCHUP!!! IWANTKETCHUPIWANTKETCHUPIWANTKETCHUP!!!"
PARENT: "You're getting ketchup!"
CHILD: "Oh. I want chicken nuggets!"
And on and on until you begin to wonder why axe murder is still illegal.
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