Since some people don't think I update enough
Found out I can actually get away with accessing LJ at work (it actually comes up, unlike some sites), while I can't type an update while on a call, doesn't mean I can't type a few sentences while waiting for something to come in, and since its getting towards the end of the night, I now have some time to kill.
So I figure I will try to type a few things every now and then at least while waiting for calls, even if its silly stories of the joys of tech support.
For those who don't know, I now do tech support for Verizon DSL. So if anyone on here actually uses Verizon as their ISP and ever needs to call tech support, you have perhaps maybe a 1 in a thousand or more chance of getting me as you tech :)
And a few things I will never understand while working here is two types of annoying customers:
1. The rude customer - this is the one that feels the need to argue about everything you are doing. Makes me wonder why they bother calling if they don't want really want to cooperate. Honestly, if you don't want to do what the tech asks you to do, your problem won't be solved, so why bother calling? It just wastes both of our time.
2. The know it all - These are always fun, but require me really to keep my mouth shut. This is the one that thinks they know everything and will go on and on about what certifications they have and what the know. But the question here is, if they know everything, and are calling for more than just information like what is our POP3 server address, why are they calling if they truly know everything? I so want to say "If you know everything, you wouldn't be calling me then". The best is when they go on the long tirade about their numerous certifications and then they get connected after removing a DSL filter from the modem (which the installation specifically says not to put one on it, but half the customers seem to do so anyhow).
Now, I do honestly see those who know a lot about computers, and you can tell which ones those are, they don't brag, but they give you the information you actually need to get them online quickly again. I also can understand being upset because you have been getting the run around, I am learning well about how techs love to pawn people off on other techs (doesn't matter where you call, if they can pawn you off on somewhere else, they will), but being rude is just going to cause the tech to hang up on you and you will still not be connected to the internet.
I swear, the more I do jobs that involve my working with people, the less I seem to understand why they feel a need to act in ways that honestly are only going to cause them to be more upset in the long run. It just seems like a waste of time to me, but then what do I know?
So I figure I will try to type a few things every now and then at least while waiting for calls, even if its silly stories of the joys of tech support.
For those who don't know, I now do tech support for Verizon DSL. So if anyone on here actually uses Verizon as their ISP and ever needs to call tech support, you have perhaps maybe a 1 in a thousand or more chance of getting me as you tech :)
And a few things I will never understand while working here is two types of annoying customers:
1. The rude customer - this is the one that feels the need to argue about everything you are doing. Makes me wonder why they bother calling if they don't want really want to cooperate. Honestly, if you don't want to do what the tech asks you to do, your problem won't be solved, so why bother calling? It just wastes both of our time.
2. The know it all - These are always fun, but require me really to keep my mouth shut. This is the one that thinks they know everything and will go on and on about what certifications they have and what the know. But the question here is, if they know everything, and are calling for more than just information like what is our POP3 server address, why are they calling if they truly know everything? I so want to say "If you know everything, you wouldn't be calling me then". The best is when they go on the long tirade about their numerous certifications and then they get connected after removing a DSL filter from the modem (which the installation specifically says not to put one on it, but half the customers seem to do so anyhow).
Now, I do honestly see those who know a lot about computers, and you can tell which ones those are, they don't brag, but they give you the information you actually need to get them online quickly again. I also can understand being upset because you have been getting the run around, I am learning well about how techs love to pawn people off on other techs (doesn't matter where you call, if they can pawn you off on somewhere else, they will), but being rude is just going to cause the tech to hang up on you and you will still not be connected to the internet.
I swear, the more I do jobs that involve my working with people, the less I seem to understand why they feel a need to act in ways that honestly are only going to cause them to be more upset in the long run. It just seems like a waste of time to me, but then what do I know?