Apr 26, 2006 13:57
>Cancel your credit cards...THIS IS SO FUNNY
>
>Be sure and cancel your credit cards before you die. This is so
priceless,
>and so easy to see happening, customer service being what it is today.
A
>lady died this past January, and Citibank billed her for February and
March
>for their annual service charges on her credit card, and then added
late
>fees and interest on the monthly charge. The balance had been $0.00,
now is
>somewhere around $60.00. A family member placed a call t o Citibank:
>*nd
>
>Family Member: "I am calling to tell you that she died in January."
>Bank: "The account was never closed and the late fees and charges
still
>apply."
>Family Member: "Maybe, you should turn it over to collections."
>Bank: "Since it is two months past due, it already has been."
>Family Member: So, what will they do when they find out she is dead?"
>Bank: "Either report her account to the frauds division or report her
to
>the
>credit bureau, maybe both!"
>Family Member: "Do you think God will be mad at her?"
>Bank: "Excuse me?"
>Family Member: "Did you just get what I was telling you - the part
about
>her
>being dead?"
>Bank: "Sir, you'll have to speak to my supervisor."
>
>Supervisor gets on the phone:
>
>Family Member: "I'm calling to tell you, she died in January."
>Bank: "The account was never closed and t he late fees and charges
still
>apply."
>Family Member: "You mean you want to collect from her estate?"
>Bank: (Stammer) "Are you her lawyer?"
>Family Member: "No, I'm her great nephew." (Lawyer info given)
>Bank: "Could you fax us a certificate of death?"
>Family Member: "Sure." (fax number is given)
>
>After they get the fax:
>
>Bank: "Our system just isn't set-up for death. I don't know what more
I can
>do to help."
>Family Member: "Well, if you figure it out, great! If not, you could
just
>keep billing her. I don't think she will care."
>Bank: "Well, the late fees and charges do still apply."
>Family Member: "Would you like her new billing address?"
>Bank: "That might help."
>Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number
69."
>Bank: "Sir, that's a cemetery!"
>Family Member: "What do you do with dead people on your planet?"