my visit to the apple store
My visit to the apple store (or how I had my best support experience ever)
My Macbook stopped charging and recognizing the battery, so I went to compusa. They are supposedly an apple servicer, but the guy at the counter told me that they don't repair mac products. He said that they could send it in, but it would take a week or two. I asked him if they had another battery to try to see if that was the problem. He said no. I said that there were similar computers on display to use to try, and he proceeded to tell me that "that is Jay's department, and he's gone," matter of factly.
I left, and flew across town to the apple store, arriving at 8:51, 9 minutes before close. A guy working there snagged one of the geniuses preparing to leave, and she (Bekka) helped me, replaced the battery, and sent me out of there glowing with praise about Apple's retail support.
Long story short, my next (5) computers will be macs, undoubtedly.
Are they more expensive? Sure. But if my Dell laptop fails at 8 pm on a thursday night, I call India for an RMA and it takes weeks to fix or I fix it myself at my own expense. If my apple notebook fails at 8 pm on a thursday night, I run to the apple store and ask for Bekka.
I never thought I would be one of these "brand advocates".
My Macbook stopped charging and recognizing the battery, so I went to compusa. They are supposedly an apple servicer, but the guy at the counter told me that they don't repair mac products. He said that they could send it in, but it would take a week or two. I asked him if they had another battery to try to see if that was the problem. He said no. I said that there were similar computers on display to use to try, and he proceeded to tell me that "that is Jay's department, and he's gone," matter of factly.
I left, and flew across town to the apple store, arriving at 8:51, 9 minutes before close. A guy working there snagged one of the geniuses preparing to leave, and she (Bekka) helped me, replaced the battery, and sent me out of there glowing with praise about Apple's retail support.
Long story short, my next (5) computers will be macs, undoubtedly.
Are they more expensive? Sure. But if my Dell laptop fails at 8 pm on a thursday night, I call India for an RMA and it takes weeks to fix or I fix it myself at my own expense. If my apple notebook fails at 8 pm on a thursday night, I run to the apple store and ask for Bekka.
I never thought I would be one of these "brand advocates".