COMCAST, WHY DO YOU SUCK??
UGGGH I CAN'T REMEMBER THE LAST TIME I WAS THIS PISSED OFF
OK, SO I GET A BILL IN THE MAIL TODAY TELLING ME MY COMCAST PAYMENT IS OVERDUE
FUNNY THING IS, I'M SET UP TO AUTOPAY AND IT'S WORKED SO FAR. SO I GO ONLINE TO LOOK AT MY ACCOUNT AND IT SAYS:
Payment Due Date AUTOPAY $ 59.98
AUTO PAYMENT WILL BE MADE ON 10/09/08
OK, SO THE PROBLEM IS...TODAY IS 10/10/08. AND TODAY, THEY TACKED ON A LATE FEE!
WTFFFFF. SO I CALL CUSTOMER CARE AND ALTHOUGH THE FIRST PERSON I TALK TO SEEMS COMPETENT (he was like "That is weird, it looks like it should have paid") HE TRANSFERS ME TO SOMEONE IN BILLING WHO KEEPS ASKING
"how can I hep you today?"
"yes but, how can I hep you today?"
EVEN THOUGH I HAVE REPEATEDLY EXPLAINED THE SITUATION TO HER. I'M NOT CONVINCED SHE SPEAKS ENGLISH VERY WELL. THEN SHE PUTS ME ON HOLD FOR LIKE AN HOUR AND COMES BACK WITH:
"Well, the autopayment doesn't work if you don't have sufficient funds in your account. So you must not have sufficient funds. You need to go online and pay it manually from another account."
UH, MAYBE THIS IS SOMETHING THEY ARE SUPPOSED TO SAY TO YOU? LIKE FROM A SCRIPT? BUT I JUST FOUND IT REALLY INSULTING. LIKE, DON'T YOU THINK I WOULD HAVE CHECKED THAT BEFORE I CALLED YOU CLOWNS? THIS IS THE ONLY EXPLANATION SHE OFFERS ME EVEN THOUGH I KEEP SAYING THAT CAN'T BE RIGHT BECAUSE I'M LOOKING AT MY BANK STATEMENT ONLINE ~*RIGHT NOW*~ AND I HAVE MORE THAN 59.98 K THX.
SO I TELL HER THERE'S NO WAY I DON'T HAVE SUFFICIENT FUNDS IN THAT ACCOUNT, CAN I TALK TO YOUR SUPERVISOR? AND SHE PUTS ME ON HOLD FOR ANOTHER YEAR AND COMES BACK WITH
"Ok, in the next 24 hours someone will check on your bank account. They'll call you, and if you have sufficient funds, we'll erase the late fee."
WHAT THE HELL IS GOING ON?
I'M SOOOOOO PISSED RIGHT NOW.
OK, SO I GET A BILL IN THE MAIL TODAY TELLING ME MY COMCAST PAYMENT IS OVERDUE
FUNNY THING IS, I'M SET UP TO AUTOPAY AND IT'S WORKED SO FAR. SO I GO ONLINE TO LOOK AT MY ACCOUNT AND IT SAYS:
Payment Due Date AUTOPAY $ 59.98
AUTO PAYMENT WILL BE MADE ON 10/09/08
OK, SO THE PROBLEM IS...TODAY IS 10/10/08. AND TODAY, THEY TACKED ON A LATE FEE!
WTFFFFF. SO I CALL CUSTOMER CARE AND ALTHOUGH THE FIRST PERSON I TALK TO SEEMS COMPETENT (he was like "That is weird, it looks like it should have paid") HE TRANSFERS ME TO SOMEONE IN BILLING WHO KEEPS ASKING
"how can I hep you today?"
"yes but, how can I hep you today?"
EVEN THOUGH I HAVE REPEATEDLY EXPLAINED THE SITUATION TO HER. I'M NOT CONVINCED SHE SPEAKS ENGLISH VERY WELL. THEN SHE PUTS ME ON HOLD FOR LIKE AN HOUR AND COMES BACK WITH:
"Well, the autopayment doesn't work if you don't have sufficient funds in your account. So you must not have sufficient funds. You need to go online and pay it manually from another account."
UH, MAYBE THIS IS SOMETHING THEY ARE SUPPOSED TO SAY TO YOU? LIKE FROM A SCRIPT? BUT I JUST FOUND IT REALLY INSULTING. LIKE, DON'T YOU THINK I WOULD HAVE CHECKED THAT BEFORE I CALLED YOU CLOWNS? THIS IS THE ONLY EXPLANATION SHE OFFERS ME EVEN THOUGH I KEEP SAYING THAT CAN'T BE RIGHT BECAUSE I'M LOOKING AT MY BANK STATEMENT ONLINE ~*RIGHT NOW*~ AND I HAVE MORE THAN 59.98 K THX.
SO I TELL HER THERE'S NO WAY I DON'T HAVE SUFFICIENT FUNDS IN THAT ACCOUNT, CAN I TALK TO YOUR SUPERVISOR? AND SHE PUTS ME ON HOLD FOR ANOTHER YEAR AND COMES BACK WITH
"Ok, in the next 24 hours someone will check on your bank account. They'll call you, and if you have sufficient funds, we'll erase the late fee."
WHAT THE HELL IS GOING ON?
I'M SOOOOOO PISSED RIGHT NOW.