Sep 18, 2008 21:52
The hardest part of my job is convincing an engineer that they are wrong.
It reminds me of the one time a friend of mine found out his girlfriend was cheating on him.
"Yo dude, isn't that Dinna?"
"Wow, I wonder what she's doing at this bar?"
People are so often entrenched in their little realities that they can easily shrug off the most concrete slabs of evidence you toss their way. It's not merely being wrong, it's having their entire world torn away from them. As an engineer you have to have the mentality that you can do anything.
"Dude, she's kinda dancing up on that guy.."
"Well you know her.. come on guys, it's Dinna."
To know a person, you have to be there at his most vulnerable moment, at the moment of failure. You have to look into their eyes, the realization that they are wrong sinks in.
"Dude, she's totally kissing him..."
"No... No.... No..... No..... "
I hate doing it, but sometimes the only way to fix a problem is telling the person in charge that they've got a serious piece of shit on their hands. Some people react well, they realize that no matter how shitty it feels to be wrong you have helped them. They now know what their problem is and can move past it. Other people go into denial, my personal favorite reaction actually, because it makes my job that much harder. Unfortunately because a lot of these people pay us a lot of money, I can't flat out tell them they're idiots and very very wrong. You have to break it to them gently, use nice phrases like "misunderstanding" and "logistical conflict" .