I'm a horrible person.
I got in a bit of a fight with one the new girl yesterday. Everything was really stressful and our interac machine wasn't working properly and a customer went home to discover that she'd paid for something twice, but was never given a receipt (I'm not sure if I believe that she wasn't given a receipt, but whatever). So I thought we'd find our copy of the receipt (the store receipt, not the debit one). So I looked in the little makeshift 'file' (box) for it, and couldn't find it, so I turned to the new girl, who was serving her, and asked her where she'd put it, and she said she didn't know, she thought she threw it out. We started to kind of butt heads and shout at each other at this point.
"So, why didn't you put it in the box?"
"Because they paid cash."
"So you're supposed to put it with the cash receipts."
"Nobody told me that!" (This is something you learn on your first day - because you will have cash transactions with receipts on your first day - if not your second, when you're shown how to bundle them for the end of day reports. She's been with us for at least 3 weeks now.)
So, I kinda blew up at her.
"What did you think that box was for?!"
Which set her off crying.
So I followed her over to the other counter and apologized, saying I was just stressed because our debit machine is a piece of crap and is taking forever to do transactions (and, get this, FREEZING every third transaction), and told her to take a few minutes in the back to just chill.
So, I gave her a few minutes to chill, and then go to the back to apologize again, and ask if she's ok. Then I head back up to the counter, and I start to think:
I just made someone cry.
I felt like the biggest asshole. Especially because, this'll sound silly, but I've been thinking lately about how I've been attracted to some very nice gentlemen lately, but they don't seem interested, and maybe it's because I'm not a nice person, and basically I've been doing some hardcore navel-gazing, and I'm trying not to swear as much in the new year, even though I consciously know that that doesn't make someone a nice or not nice person, it might be turning people off.
Now, to compound this issue, this is a new girl who's been doing really well at the store and is a great worker, and everyone really likes her, and I feel like I just came in and crapped on the honeymoon everyone was having with her.
She avoided me the rest of the night (and I don't blame her), but I don't want to have to avoid someone or be uncomfortable in my workplace all the time.
Anyways, if you could all post some reaction to this, I'd greatly appreciate it. Any advice would be great. I'll also accept a public flogging, really, I just want to know if I really need to re-evaluate myself.
"So, why didn't you put it in the box?"
"Because they paid cash."
"So you're supposed to put it with the cash receipts."
"Nobody told me that!" (This is something you learn on your first day - because you will have cash transactions with receipts on your first day - if not your second, when you're shown how to bundle them for the end of day reports. She's been with us for at least 3 weeks now.)
So, I kinda blew up at her.
"What did you think that box was for?!"
Which set her off crying.
So I followed her over to the other counter and apologized, saying I was just stressed because our debit machine is a piece of crap and is taking forever to do transactions (and, get this, FREEZING every third transaction), and told her to take a few minutes in the back to just chill.
So, I gave her a few minutes to chill, and then go to the back to apologize again, and ask if she's ok. Then I head back up to the counter, and I start to think:
I just made someone cry.
I felt like the biggest asshole. Especially because, this'll sound silly, but I've been thinking lately about how I've been attracted to some very nice gentlemen lately, but they don't seem interested, and maybe it's because I'm not a nice person, and basically I've been doing some hardcore navel-gazing, and I'm trying not to swear as much in the new year, even though I consciously know that that doesn't make someone a nice or not nice person, it might be turning people off.
Now, to compound this issue, this is a new girl who's been doing really well at the store and is a great worker, and everyone really likes her, and I feel like I just came in and crapped on the honeymoon everyone was having with her.
She avoided me the rest of the night (and I don't blame her), but I don't want to have to avoid someone or be uncomfortable in my workplace all the time.
Anyways, if you could all post some reaction to this, I'd greatly appreciate it. Any advice would be great. I'll also accept a public flogging, really, I just want to know if I really need to re-evaluate myself.