Love/Hate Relationship
Some days I love my job.
I work for a company called Alorica. They are a leading business in Inbound/Outbound callcenters. Last year they signed a contract for my center with Cingular Wirless, now the new AT&T. It was for business customers and I loved taking calls. After a while the calls were not a challenge anymore and someone noticed that I liked helping people and teaching them the new information. So, I was introduced to training. I became the "go getum girl" and did everything! I worked long, long hours and did anything and everything the Training Manger asked of me just because I loved the challenge. Soon after that I was offered a permanent training position and I was so excited! So I trained class after class. Teaching new-hires how to take calls and how to service buiness customers. The systems, the call types, the scripts and the information!
I became certified to train for Cingular Wireless' business customer service account.
Then I went through training.
Then an Alorica callcenter up in South Dakota got a Cingular Wireless, now the new AT&T contract for International Care and I jumped at the chance to go to Paramus, NJ to learn how to teach that.
I became certified to train for International CARE.
Some days I hate my job.
So I went to South Dakota and taught a class. One of the guys in my class caught my eye and I couldn't stop thinking about him so after that class was done I jumped at the chance to teach another class. So here I am.. been up here since the beginning of December and for the most part it has been great. But then everything changed. Now the Manager's that poorly run this place think that they can dictate to me how I train my class. I mean come on! I didn't get where I am by being a bad trainer and I certainly as hell know this stuff better than them! Hell I could get on the phones and take calls with no problems. Whereas if they tried to hop on and take calls they would fail miserably. Half the time they don't even do the manager take overs. Instead they have one of the lead reps take over the call for them! Today my class is supposed to take the Final exam but they aren't going to be able to becasue guess what!? They have been making my class take calls since Monday because they have too many calls coming in. Instead of telling Cingular that they cannot handle the amount of calls they force my class to take calls a week early. Cingular says they cannot take calls until they take the Final but here they are getting ready to take the final but they have been taking calls for 3 days!! Today will make the 4th day and I dunno how I'm gonna get time for the test because the Manager's here don't about the test or about my schedule or that I am in charge not them.
In other words.. right now I would like nothing better then to walk out and tell them to go fuck themselves. Then I would go pack and head home, back to my normal life, back to where I am in charge of my class, back to my home, my dogs and my momma. But then I would be leaving that guy and I'm not ready to do that. I even discussed the idea of me moving up here in a month.... But now I just don't know... too bad I couldn't win the lottery then I wouldn't have to work but could move up here.
If only wishes actually came true...
I work for a company called Alorica. They are a leading business in Inbound/Outbound callcenters. Last year they signed a contract for my center with Cingular Wirless, now the new AT&T. It was for business customers and I loved taking calls. After a while the calls were not a challenge anymore and someone noticed that I liked helping people and teaching them the new information. So, I was introduced to training. I became the "go getum girl" and did everything! I worked long, long hours and did anything and everything the Training Manger asked of me just because I loved the challenge. Soon after that I was offered a permanent training position and I was so excited! So I trained class after class. Teaching new-hires how to take calls and how to service buiness customers. The systems, the call types, the scripts and the information!
I became certified to train for Cingular Wireless' business customer service account.
Then I went through training.
Then an Alorica callcenter up in South Dakota got a Cingular Wireless, now the new AT&T contract for International Care and I jumped at the chance to go to Paramus, NJ to learn how to teach that.
I became certified to train for International CARE.
Some days I hate my job.
So I went to South Dakota and taught a class. One of the guys in my class caught my eye and I couldn't stop thinking about him so after that class was done I jumped at the chance to teach another class. So here I am.. been up here since the beginning of December and for the most part it has been great. But then everything changed. Now the Manager's that poorly run this place think that they can dictate to me how I train my class. I mean come on! I didn't get where I am by being a bad trainer and I certainly as hell know this stuff better than them! Hell I could get on the phones and take calls with no problems. Whereas if they tried to hop on and take calls they would fail miserably. Half the time they don't even do the manager take overs. Instead they have one of the lead reps take over the call for them! Today my class is supposed to take the Final exam but they aren't going to be able to becasue guess what!? They have been making my class take calls since Monday because they have too many calls coming in. Instead of telling Cingular that they cannot handle the amount of calls they force my class to take calls a week early. Cingular says they cannot take calls until they take the Final but here they are getting ready to take the final but they have been taking calls for 3 days!! Today will make the 4th day and I dunno how I'm gonna get time for the test because the Manager's here don't about the test or about my schedule or that I am in charge not them.
In other words.. right now I would like nothing better then to walk out and tell them to go fuck themselves. Then I would go pack and head home, back to my normal life, back to where I am in charge of my class, back to my home, my dogs and my momma. But then I would be leaving that guy and I'm not ready to do that. I even discussed the idea of me moving up here in a month.... But now I just don't know... too bad I couldn't win the lottery then I wouldn't have to work but could move up here.
If only wishes actually came true...