More on kit
I went to the Bike Shed to buy new brake cable. I also complained gently about the wear on the saddle.
. It's got worse since this happened. I used duct tape to reinforce it but the first inch or so has worn away and there is considerable wear from my sit bones (This clearly show that I pedal much harder with my right leg).
I simply said that I was unhappy with this amount of wear since last May and the mechanic immediately offered to replace it. I'd noticed that they had a bike with a Brooks saddle on it and they had another in stock, despite not being listed as a dealer by the company.
He offered to order whichever saddle I wanted and discount the price by the current proce of the original saddle (almost £40). This in fact saves me another €20 that delivery would have cost if I'd ordered direct from Brooks so I've saved about £55.I have a black Aged Flyer on order!
There's nothing to beat good service for retaining customer loyalty!