Putting things into perspective
So finally, there's some reliable action going on through a very respectable and humble individual. Action in my finally getting my Jabbawockeez shirt. Thanks to my boy kidxsoup, I made contact with Armory head, Cros, who not only is sending me my shirt, but is reimbursing me for the money I spent.
9:23:44 AM Cros: apologies on behalf of those guys
9:23:50 AM Antonio Javier: thanks for understanding too, man
9:23:53 AM Cros: honestly there order count was rediculous
9:24:04 AM Antonio Javier: i can imagine, and i gathered that that was probably the problem
9:24:05 AM Cros: thats why they had to shut down the site
9:24:15 AM Cros: yeah we printed a few hundred
9:24:21 AM Cros: sold out before they even hit the online store
9:24:29 AM Cros: then by the time we had our next run
9:24:32 AM Cros: it sold out again
9:24:37 AM Cros: went through this 3 times
9:24:45 AM Cros: then we ordered what we thought would last us a long while
9:24:51 AM Cros: it lasted about 2 weeks
9:24:51 AM Antonio Javier: sold out again?
9:24:52 AM Antonio Javier: jeez
9:24:59 AM Cros: and were waiting for a bit right now
9:25:14 AM Cros: for that to come in so you can imagine the complaints were getting
9:25:24 AM Cros: Im getting these jabbawockeez.com complaints and I dont even do there site
9:25:28 AM Cros: I just made the shirts
9:25:36 AM Cros: but everyone just assuming its us
9:25:39 AM Antonio Javier: ohh i see
9:25:39 AM Cros: but its not
9:25:43 AM Cros: there system is paypal
9:25:53 AM Cros: so it doesnt track what exactly is sold until they print it out
9:25:54 AM Antonio Javier: ah damn, i'm sorry to bother you with this, man
9:26:03 AM Cros: like mine I have a inventory and can
9:26:08 AM Cros: figure out when were close to selling out
9:26:13 AM Cros: theres isnt set like that
9:26:18 AM Cros: so they can sell a million smalls
9:26:20 AM Cros: and never know it
9:26:27 AM Cros: until they print all the things out
9:26:34 AM Cros: its takin til now
9:26:38 AM Cros: to print all there orders out
9:26:45 AM Cros: so that just tells you what there up against
9:26:50 AM Antonio Javier: yeah
9:26:55 AM Antonio Javier: how backed up do you think it is?
9:27:01 AM Cros: they gave us two reams of orders
9:27:16 AM Cros: you know the boxes filled with papers
9:27:20 AM Antonio Javier: right, right
9:27:26 AM Cros: yeah imagine two of those
9:27:27 AM Cros: HAHA
9:27:30 AM Cros: thats just for us
9:27:34 AM Cros: they probably got 2 as well
9:27:41 AM Antonio Javier: man
9:27:41 AM Cros: i mean it sucks but
9:27:45 AM Cros: its hard to get back to people
9:27:51 AM Cros: when your trying to get caught up
9:28:01 AM Cros: if they were to answer each email they wouldnt have time to send anything out
9:28:13 AM Cros: luckily we been helping them out so its getting caught back up
9:28:19 AM Cros: cause we blew through our orders
9:28:31 AM Antonio Javier: and it only keeps selling, i imagine
9:28:40 AM Cros: naw thats why they shut the site down
9:28:50 AM Antonio Javier: ahh i see
9:29:08 AM Antonio Javier: so essentially, the only way "new orders" happen is through coming to your store right?
9:29:11 AM Cros: shut it down to catch up and start allover
9:29:18 AM Cros: yeah at the moment
9:29:21 AM Antonio Javier: i see
9:29:23 AM Cros: our orders go out the day there ordered
9:30:00 AM Antonio Javier: i got you
9:30:17 AM Antonio Javier: man, thanks for letting me in on this though, Cros
9:30:36 AM Antonio Javier: i mean i knew it's been kinda crazy
9:30:41 AM Antonio Javier: but to this extent is bananas
9:30:51 AM Cros: cool
9:31:04 AM Cros: yeah worst thing for us is for fans to get upset about it
9:31:10 AM Antonio Javier: ah man
9:31:13 AM Cros: its just overwhelming
9:31:23 AM Cros: the guys been in and out of town
9:31:29 AM Cros: and everything kind of fell on Aldyrn's lap
9:31:34 AM Cros: and he has a full time job
9:31:43 AM Antonio Javier: i really didnt want to get upset, and i really did want to be patient with it
9:31:59 AM Antonio Javier: however i felt like my money wasn't going anywhere, you know?
9:32:00 AM Cros: im sure theres a explanation
9:32:05 AM Cros: like USPS isnt like the most reliable
9:32:24 AM Cros: especially when your sending stuff out by the car loads
9:32:28 AM Antonio Javier: oh yeah
9:32:42 AM Antonio Javier: doesn't UPS end up being cheaper for larger numbers of shipments?
9:32:50 AM Cros: yeah but
9:32:54 AM Cros: I ended my account with them
9:32:57 AM Antonio Javier: ahhh i see
9:32:58 AM Cros: cause they were so pricey
9:33:04 AM Cros: so I wasnt about to start it up
9:33:12 AM Cros: when I dont know how long this thing is gonna last
9:33:25 AM Antonio Javier: i hear you
9:34:09 AM Cros: alright so moms is packing up your order now so it should go out later today
9:34:15 AM Antonio Javier: hey quick question
9:37:04 AM Antonio Javier: what's your guys' website again?
9:37:09 AM Cros: www.ArmoryHipHop.com
9:37:23 AM Antonio Javier: right on man, thanks so much
9:37:28 AM Antonio Javier: and even more thanks for understanding
9:37:32 AM Antonio Javier: and taking your time to talk
9:37:34 AM Cros: i mean there my boys but this online order stuff is new to them
9:37:43 AM Antonio Javier: much respect
9:37:43 AM Cros: like with us I have a whole system in play
9:37:48 AM Cros: so stuff goes out alot quicker
9:37:49 AM Antonio Javier: yeah
9:37:57 AM Cros: word man
9:38:00 AM Cros: sorry about everything
9:38:00 AM Antonio Javier: oh
9:38:05 AM Cros: just know that its in good hands
9:38:09 AM Cros: were not here to rip anyone off
So in short, to anyone who ordered a Jabbawockeez shirt and hasn't received it yet (assuming you ordered it from Jabbawockeez.com), essentially what Cros told me is that there is very little manpower with the Jabbawockeez online shop. When they said that the Jabbawockeez themselves packed and shipped the shirts, they meant it, and the pictures prove it. Since the Jabbas have been out of town and crazy busy with appearances and shows, that meant that Aldryn, the guy handling all the orders, is pretty much alone with give or take a few people to help. Keep in mind that this is pretty much one guy handling literally REAMS of orders.
In retrospect, I do regret and hate being so pissed off at them, because I can understand the stress they must be going through. I thought I was alone on this, but apparently I'm not. I truly have been a fan of the Jabbas for days now, and if I knew what I did now through Cros, I probably wouldn't have gone through the Jabbawockeez website for my shirt. This way, I wouldn't have stressed so much, I wouldn't have been so pissed off, and most importantly, I wouldn't have ADDED MORE STRESS to an already crazy situation.
In closing, I'd really hate to burden Cros or Aldryn with any more problems, so I will refrain from giving our their contact information. Cros told me that some people even go as far as calling him personally with problems. I will say however, that if you want to purchase any more Jabbawockeez swag, either know a hook up in San Diego to pick one up for you personally, or deal with the Armory website directly. Their website is www.ArmoryHipHop.com.
Much respect to Cros. SERIOUSLY, you are the fucking man!
9:23:44 AM Cros: apologies on behalf of those guys
9:23:50 AM Antonio Javier: thanks for understanding too, man
9:23:53 AM Cros: honestly there order count was rediculous
9:24:04 AM Antonio Javier: i can imagine, and i gathered that that was probably the problem
9:24:05 AM Cros: thats why they had to shut down the site
9:24:15 AM Cros: yeah we printed a few hundred
9:24:21 AM Cros: sold out before they even hit the online store
9:24:29 AM Cros: then by the time we had our next run
9:24:32 AM Cros: it sold out again
9:24:37 AM Cros: went through this 3 times
9:24:45 AM Cros: then we ordered what we thought would last us a long while
9:24:51 AM Cros: it lasted about 2 weeks
9:24:51 AM Antonio Javier: sold out again?
9:24:52 AM Antonio Javier: jeez
9:24:59 AM Cros: and were waiting for a bit right now
9:25:14 AM Cros: for that to come in so you can imagine the complaints were getting
9:25:24 AM Cros: Im getting these jabbawockeez.com complaints and I dont even do there site
9:25:28 AM Cros: I just made the shirts
9:25:36 AM Cros: but everyone just assuming its us
9:25:39 AM Antonio Javier: ohh i see
9:25:39 AM Cros: but its not
9:25:43 AM Cros: there system is paypal
9:25:53 AM Cros: so it doesnt track what exactly is sold until they print it out
9:25:54 AM Antonio Javier: ah damn, i'm sorry to bother you with this, man
9:26:03 AM Cros: like mine I have a inventory and can
9:26:08 AM Cros: figure out when were close to selling out
9:26:13 AM Cros: theres isnt set like that
9:26:18 AM Cros: so they can sell a million smalls
9:26:20 AM Cros: and never know it
9:26:27 AM Cros: until they print all the things out
9:26:34 AM Cros: its takin til now
9:26:38 AM Cros: to print all there orders out
9:26:45 AM Cros: so that just tells you what there up against
9:26:50 AM Antonio Javier: yeah
9:26:55 AM Antonio Javier: how backed up do you think it is?
9:27:01 AM Cros: they gave us two reams of orders
9:27:16 AM Cros: you know the boxes filled with papers
9:27:20 AM Antonio Javier: right, right
9:27:26 AM Cros: yeah imagine two of those
9:27:27 AM Cros: HAHA
9:27:30 AM Cros: thats just for us
9:27:34 AM Cros: they probably got 2 as well
9:27:41 AM Antonio Javier: man
9:27:41 AM Cros: i mean it sucks but
9:27:45 AM Cros: its hard to get back to people
9:27:51 AM Cros: when your trying to get caught up
9:28:01 AM Cros: if they were to answer each email they wouldnt have time to send anything out
9:28:13 AM Cros: luckily we been helping them out so its getting caught back up
9:28:19 AM Cros: cause we blew through our orders
9:28:31 AM Antonio Javier: and it only keeps selling, i imagine
9:28:40 AM Cros: naw thats why they shut the site down
9:28:50 AM Antonio Javier: ahh i see
9:29:08 AM Antonio Javier: so essentially, the only way "new orders" happen is through coming to your store right?
9:29:11 AM Cros: shut it down to catch up and start allover
9:29:18 AM Cros: yeah at the moment
9:29:21 AM Antonio Javier: i see
9:29:23 AM Cros: our orders go out the day there ordered
9:30:00 AM Antonio Javier: i got you
9:30:17 AM Antonio Javier: man, thanks for letting me in on this though, Cros
9:30:36 AM Antonio Javier: i mean i knew it's been kinda crazy
9:30:41 AM Antonio Javier: but to this extent is bananas
9:30:51 AM Cros: cool
9:31:04 AM Cros: yeah worst thing for us is for fans to get upset about it
9:31:10 AM Antonio Javier: ah man
9:31:13 AM Cros: its just overwhelming
9:31:23 AM Cros: the guys been in and out of town
9:31:29 AM Cros: and everything kind of fell on Aldyrn's lap
9:31:34 AM Cros: and he has a full time job
9:31:43 AM Antonio Javier: i really didnt want to get upset, and i really did want to be patient with it
9:31:59 AM Antonio Javier: however i felt like my money wasn't going anywhere, you know?
9:32:00 AM Cros: im sure theres a explanation
9:32:05 AM Cros: like USPS isnt like the most reliable
9:32:24 AM Cros: especially when your sending stuff out by the car loads
9:32:28 AM Antonio Javier: oh yeah
9:32:42 AM Antonio Javier: doesn't UPS end up being cheaper for larger numbers of shipments?
9:32:50 AM Cros: yeah but
9:32:54 AM Cros: I ended my account with them
9:32:57 AM Antonio Javier: ahhh i see
9:32:58 AM Cros: cause they were so pricey
9:33:04 AM Cros: so I wasnt about to start it up
9:33:12 AM Cros: when I dont know how long this thing is gonna last
9:33:25 AM Antonio Javier: i hear you
9:34:09 AM Cros: alright so moms is packing up your order now so it should go out later today
9:34:15 AM Antonio Javier: hey quick question
9:37:04 AM Antonio Javier: what's your guys' website again?
9:37:09 AM Cros: www.ArmoryHipHop.com
9:37:23 AM Antonio Javier: right on man, thanks so much
9:37:28 AM Antonio Javier: and even more thanks for understanding
9:37:32 AM Antonio Javier: and taking your time to talk
9:37:34 AM Cros: i mean there my boys but this online order stuff is new to them
9:37:43 AM Antonio Javier: much respect
9:37:43 AM Cros: like with us I have a whole system in play
9:37:48 AM Cros: so stuff goes out alot quicker
9:37:49 AM Antonio Javier: yeah
9:37:57 AM Cros: word man
9:38:00 AM Cros: sorry about everything
9:38:00 AM Antonio Javier: oh
9:38:05 AM Cros: just know that its in good hands
9:38:09 AM Cros: were not here to rip anyone off
So in short, to anyone who ordered a Jabbawockeez shirt and hasn't received it yet (assuming you ordered it from Jabbawockeez.com), essentially what Cros told me is that there is very little manpower with the Jabbawockeez online shop. When they said that the Jabbawockeez themselves packed and shipped the shirts, they meant it, and the pictures prove it. Since the Jabbas have been out of town and crazy busy with appearances and shows, that meant that Aldryn, the guy handling all the orders, is pretty much alone with give or take a few people to help. Keep in mind that this is pretty much one guy handling literally REAMS of orders.
In retrospect, I do regret and hate being so pissed off at them, because I can understand the stress they must be going through. I thought I was alone on this, but apparently I'm not. I truly have been a fan of the Jabbas for days now, and if I knew what I did now through Cros, I probably wouldn't have gone through the Jabbawockeez website for my shirt. This way, I wouldn't have stressed so much, I wouldn't have been so pissed off, and most importantly, I wouldn't have ADDED MORE STRESS to an already crazy situation.
In closing, I'd really hate to burden Cros or Aldryn with any more problems, so I will refrain from giving our their contact information. Cros told me that some people even go as far as calling him personally with problems. I will say however, that if you want to purchase any more Jabbawockeez swag, either know a hook up in San Diego to pick one up for you personally, or deal with the Armory website directly. Their website is www.ArmoryHipHop.com.
Much respect to Cros. SERIOUSLY, you are the fucking man!