Compensation
Have you applied for poor train service compensation? It's too late to apply for March, but April results should be out in 5 days. I can't imagine service being that great in the last 5 weeks.
I was attempting to apply tonight before I realised that May is over. I also failed to find the mythical online application form with which to apply for compensation. As such, I complained in the form of a question on their website:
This is not a service complaint, but more related to communication and the environment.
The "Customer Compensation Code" states: "Complete an online application or complete the attached form".
When looking for an online application, all I can find is a PDF that I have to print off, fill in by hand, and post.
Surely it would be easier to fill in my details on a web form, and have a computer verify it, rather than wasting Australia Post's energy, employing extra staff to open envelopes and read forms, then have data entry clerks enter it *back* into a computer so I can be compensated.
Anyway, if there is an online form that I just can't find, could you please direct me to it?
Sincerely.
Is this unreasonable? Am I being a jerk for no reason? Why is there a feedback form, but no compensation form? All they need is my myki number.
I was attempting to apply tonight before I realised that May is over. I also failed to find the mythical online application form with which to apply for compensation. As such, I complained in the form of a question on their website:
This is not a service complaint, but more related to communication and the environment.
The "Customer Compensation Code" states: "Complete an online application or complete the attached form".
When looking for an online application, all I can find is a PDF that I have to print off, fill in by hand, and post.
Surely it would be easier to fill in my details on a web form, and have a computer verify it, rather than wasting Australia Post's energy, employing extra staff to open envelopes and read forms, then have data entry clerks enter it *back* into a computer so I can be compensated.
Anyway, if there is an online form that I just can't find, could you please direct me to it?
Sincerely.
Is this unreasonable? Am I being a jerk for no reason? Why is there a feedback form, but no compensation form? All they need is my myki number.