Show me the money, honey.
Like most retailers these days, we have gift cards for sale. When I got to work today, my boss told me that a woman had called and said she wanted 50 $5.00 gift cards and would be coming by sometime in the early evening to get them. So we got out 50 cards and opened the register that we would use when she came. (Because, of course, you have to swipe each one individually to activate them, and it takes quite a while to swipe 50 cards. )
So she shows up and I get ready to start the process. She proceeds to tell me that "They usually have them ready for me so all I have to do is pay for them when I get here." It was all I could do not to reply "But I'm not going to ring up $250.00 worth of anything unless I see the money or the charge card first." I just said something about how I just heard about it when I got to work. So she paid and then left to run errands. We got the cards done and had them in two envelopes for her when she got back. My boss was out in the lobby while this was going on, and I asked her if she had heard what the woman said. She hadn't and when I told her, she just looked at me. So I said "If it had just been $10 or $15 dollars' worth, I might have done it, but not $250! " She agreed with me and I felt better. But really...sometimes I think the customer's just say "But they always do..." because they think that that will make us do whatever they want...guess again, people!
Never a dull day at work!
So she shows up and I get ready to start the process. She proceeds to tell me that "They usually have them ready for me so all I have to do is pay for them when I get here." It was all I could do not to reply "But I'm not going to ring up $250.00 worth of anything unless I see the money or the charge card first." I just said something about how I just heard about it when I got to work. So she paid and then left to run errands. We got the cards done and had them in two envelopes for her when she got back. My boss was out in the lobby while this was going on, and I asked her if she had heard what the woman said. She hadn't and when I told her, she just looked at me. So I said "If it had just been $10 or $15 dollars' worth, I might have done it, but not $250! " She agreed with me and I felt better. But really...sometimes I think the customer's just say "But they always do..." because they think that that will make us do whatever they want...guess again, people!
Never a dull day at work!