HOTMAIL / WORK account people-- do you have an alternate account?
Just a friendly reminder / suggestion from your local LiveJournal Support volunteer!
Lots of forgotten password / defunct email requests come from people who have their password auto-entered into their system and who have their email address set to a work address. If you get laid off or transferred or whatnot, you won't have access to that email address. If you forget your password, you can only have it sent to the current address on the account or to another email address that had previously been validated on the account.
Lots of other forgotten password / defunct email requests come from people who have not logged in to their Hotmail / Yahoo / whatever accounts for a long time, and whose accounts get closed out. This is especially a problem with Hotmail accounts, because Hotmail recycles email addresses. If you have a Hotmail account that lapses, someone else can request that email address later on! That means that they technically could use it to gain access to your account.
Because of this, LiveJournal won't allow password reset emails to be sent to Hotmail email addresses. If your registered, active email address is a Hotmail address, you can get the password reset email sent to your Hotmail account if you leave the email address blank; LJ's system will automatically send the password reset email to the current address on the account.
However... if your main address was a work address that you can no longer access, and your only previously-validated accessible email address is a Hotmail address, you won't be able to send the password reset email to that Hotmail address!
The only other option that you'd have in these cases would be the Secret Question. Do you have a secret question set? Do you know what it is?
SO:
* Go here: [http://www.livejournal.com/manage/settings/?cat=account]
- Check to see if you have a secret question set
- See which email address you currently have validated for your account
* Check your other validated email addresses on file here: [http://www.livejournal.com/tools/emailmanage.bml]
- If necessary, add a new, more current email address here: [https://www.livejournal.com/changeemail.bml]
* Copy, Paste, and Pass this information on to others who might need it!
(popfiend and paradisacorbasi and sigma7, I know you guys especially have lots of readers who might be interested in this reminder.)
Lots of forgotten password / defunct email requests come from people who have their password auto-entered into their system and who have their email address set to a work address. If you get laid off or transferred or whatnot, you won't have access to that email address. If you forget your password, you can only have it sent to the current address on the account or to another email address that had previously been validated on the account.
Lots of other forgotten password / defunct email requests come from people who have not logged in to their Hotmail / Yahoo / whatever accounts for a long time, and whose accounts get closed out. This is especially a problem with Hotmail accounts, because Hotmail recycles email addresses. If you have a Hotmail account that lapses, someone else can request that email address later on! That means that they technically could use it to gain access to your account.
Because of this, LiveJournal won't allow password reset emails to be sent to Hotmail email addresses. If your registered, active email address is a Hotmail address, you can get the password reset email sent to your Hotmail account if you leave the email address blank; LJ's system will automatically send the password reset email to the current address on the account.
However... if your main address was a work address that you can no longer access, and your only previously-validated accessible email address is a Hotmail address, you won't be able to send the password reset email to that Hotmail address!
The only other option that you'd have in these cases would be the Secret Question. Do you have a secret question set? Do you know what it is?
SO:
* Go here: [http://www.livejournal.com/manage/settings/?cat=account]
- Check to see if you have a secret question set
- See which email address you currently have validated for your account
* Check your other validated email addresses on file here: [http://www.livejournal.com/tools/emailmanage.bml]
- If necessary, add a new, more current email address here: [https://www.livejournal.com/changeemail.bml]
* Copy, Paste, and Pass this information on to others who might need it!
(popfiend and paradisacorbasi and sigma7, I know you guys especially have lots of readers who might be interested in this reminder.)