Heh! Pwned.
So, this woman walks up to the register tonight with her son and orders a venti strawberries and creme frappuccino, split into two cups. Ok, we can do that. A tall is half the size of a venti, so we normally just pour half into each one. This woman, however, wants LOTS of ice. I make the normal venti scoop and then put some extra in. "I want more ice!" More ice goes into the blender. "MORE!" At this point, I try to explain that putting more ice in is going to make it damn near impossible to pour the thing out of the blender, because it's going to be thick as all hell. "I don't care. I want a lot of ice!" Fine, have it your way, lady. It's going to be watered down shit, but whatever you want.
Kim takes over making the drink, and I go back to the register to ring her up. "Oh," she says, "I want that poured into one venti cup and one tall cup," the implication being that she'll have enough to fill both cups entirely.
Dot. Dot. Dot.
"I'm sorry, ma'am," I reply, "we can't do that. That would be giving you a tall frappuccino basically for free."
She stares at me like I've just broken some sacred rule where the server is never, ever supposed to question the customer's demands. "But I wanted LOTS of ice, and I'll have enough to fill both cups! My husband wants extra!"
"Yes, ma'am, but you're only paying for a venti frappuccino. Therefore, we can't give you the extra, because it wouldn't be fair."
"But I've NEVER had a problem before! I always want LOTS of ice, because my husband wants more!"
What I would have loved to say but didn't: "Well, ma'am, my closing managers will have my back 100% if you complain, so I honestly don't give a shit."
What I did say: "I'm sorry, but we can pour them into two tall cups for you. That's all. Have a good night, ma'am."
...And she walked away bitching to her son about how much I sucked. Heh. I would have totally caved a couple of months ago, but honestly, people need to stop being so damn cheap. Kim told me I rocked for not giving in, though.
(Just for reference, a venti cold cup is 24 oz., and a tall is 12 oz. So, splitting what is supposed to be a 24 oz. drink into two tall cups = 24 oz. Splitting it into a venti and a tall = 36 oz. Yeah, if you're only paying for 24 oz., you're only getting 24 oz. Better luck next time, lady.)
By the way, I went to see Happy Feet this afternoon (cute movie), and I practically flipped out when the Harry Potter trailer came on. Ugh. I'm WAY too excited already, considering I haven't really been into HP in AGES.
Kim takes over making the drink, and I go back to the register to ring her up. "Oh," she says, "I want that poured into one venti cup and one tall cup," the implication being that she'll have enough to fill both cups entirely.
Dot. Dot. Dot.
"I'm sorry, ma'am," I reply, "we can't do that. That would be giving you a tall frappuccino basically for free."
She stares at me like I've just broken some sacred rule where the server is never, ever supposed to question the customer's demands. "But I wanted LOTS of ice, and I'll have enough to fill both cups! My husband wants extra!"
"Yes, ma'am, but you're only paying for a venti frappuccino. Therefore, we can't give you the extra, because it wouldn't be fair."
"But I've NEVER had a problem before! I always want LOTS of ice, because my husband wants more!"
What I would have loved to say but didn't: "Well, ma'am, my closing managers will have my back 100% if you complain, so I honestly don't give a shit."
What I did say: "I'm sorry, but we can pour them into two tall cups for you. That's all. Have a good night, ma'am."
...And she walked away bitching to her son about how much I sucked. Heh. I would have totally caved a couple of months ago, but honestly, people need to stop being so damn cheap. Kim told me I rocked for not giving in, though.
(Just for reference, a venti cold cup is 24 oz., and a tall is 12 oz. So, splitting what is supposed to be a 24 oz. drink into two tall cups = 24 oz. Splitting it into a venti and a tall = 36 oz. Yeah, if you're only paying for 24 oz., you're only getting 24 oz. Better luck next time, lady.)
By the way, I went to see Happy Feet this afternoon (cute movie), and I practically flipped out when the Harry Potter trailer came on. Ugh. I'm WAY too excited already, considering I haven't really been into HP in AGES.