In all things, balance

[kass_rants]

Bob has been on the phone with a new customer today. It's her first time making a corset and she's "checking" each step with Bob. Which is fine. It's underwear. You know about Bob and underwear, right

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[kass_rants]

I'm poking fun at Bob. He posted on our RH Facebook last week that his favourite part of the job was when women call up to talk about underwear. A writer was going to be giving a talk on 20s clothing at a convention and she was making up some of our patterns as show and tell and she asked him all about underwear. I have often said I am by (period) underwear obsessed, and 13 years of living with me has taught him a lot. =)

Bob is great at customer service. It's why I gave him the job. =) I'm frankly crap at it. I hate to talk on the phone, and that comes across as being annoyed with everyone. Which, despite the fact that my LJ is called kass-rants, is not the case most of the time. *wink*

And after ten years at think job, we realise that people just don't look at the clock and do the math about the time zone (especially since we're now in a time zone no one has heard of). So we're well used to it. But it's really nice when someone is sensitive to the fact that we don't work 24/7. =)

Just... really good feelings today from customers.

[fallconsmate]

that's funny, about bob! and yes, always a good thing to tease lovingly about, too. :)

and YAY for good feelings from customers! having worked customer service on the retail level, i will agree that those days always rocked. *hugs and hugs*

and now i'm curious, what time zone *is* it? i'm 90% sure it's the one *before* atlantic time zone, but does it have a name?

[kass_rants]

It is the Atlantic Time Zone, but we don't do daylight savings. So this time of the year we're Atlantic and in summer we're the same as Eastern. I find most Americans have never heard of Atlantic time at all. This time of year, it seems like we spend a lot of time waiting for people to wake up.