Home. Work.
They finally got the logins to work for us, so yesterday was my first day on the phone. *sighs* and aside from two phones calls (out of about 12) where I felt like I really Helped the people I spoke to, yesterday feels like Failure ( Read more... )
You know, when I first started there, I was told by another guy in my class, who had been transferred from another campaign that went belly up, that my first day on the phone would be a disaster... and he was right. But I learned, and you will, too! :)
Just remember that while you're in your practical training, they won't pay any attention to your stats, so you shouldn't worry about that. Just focus on the proper call flow, and don't try to go through it too fast. It's a learning curve! Your calls will go much more easier once you've handled those first few calls.
And if you only took 12 calls your first day on the phone, they must have you in skill set 2, so that you don't get too overwhelmed. But once you're out of A-Bay, they'll probably put you in skill set 1, where you will take more calls... And it "does" get busier on weekends, so they may need you more for those days. :)
I'm assuming you've also got floor support and EPSes there to help you when needed. Don't be afraid to ask them questions, if there is something you do not fully understand! And if you get any coaching notices, just listen to what your EPS tells you. They're there to help you, and make you do your job better.
On a different note, I'm anxious to start working again... ANYWHERE! I'm still waiting to hear from that one call center job, I had one preliminary telephone interview for another call center(this is one where one of my younger cousins works at, and asked that I use her as a reference), and I've got a 2nd phone interview this afternoon at 3:30 PM, local time. I finally heard from her this morning where she gave me some pointers on how to make a great impression in this second interview. What's next after that, who knows? *smiles and shrugs*
But I've been getting some feedback concerning my risky venture out there from family and acquaintances. Some said that what I did was quite courageous, and that they never would've done what I did without good reason. Others are saying that what I did was crazy, and that I was nuts, but that's them.
But I'm beginning to question my decision in coming back here! Nothing much has changed! It's still the same, for the most part!! Maybe I should've stayed out there, although things didn't turn out "exactly" as I planned. But it's too late to turn back now.
My only regret is not being able to spend more time with you and Thunder. I was kind of hoping that we'd be able to hang out more... maybe even start our own dragon community in Welland, like my friends did in Seattle. *sighs* But, like I said, it's too late to turn back now. :( (Don't understand mom's keyboard, so I can't do my dragon emoticons. :/ )
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Heh. As to your time out here... Everyone needs to do things like that, even if it doesn't quite work out... it is a Life-learning experience.
Now... I have got to get a few things done before I leave. Hang in there, and I hope you get that job! *hugs*
Laters!
Oh Yeah: Thanks for pointing out that my weekends may be Shot, also :P
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I never thought I'd actually miss Welland this much! I certainly didn't miss home all that much when I went out there. *sighs* :(
As for your weekends potentially being shot? Hey! What are friends for!? ;P
I just hope Thunder will accept the fact that you may be busy most weekends. I know newcomers there often get lousy shifts at first; but as you gain seniority, you should have a better choice of hours to work. :)
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