more customer service
Once again, direct from my customers.
"The wait was lengthy, the service was great."
"The technician was very helpful; and patient. He tried all means necessary to resolve my issue and did not let me go until the problem was fixed."
"accessed my computer remotely to fix the password issues as I had several attempts to do so on my own and failed miserably. The pop up box indicated which passwords needed to be changed yet no further direction i.e. next steps. Called automated and that made things worse. This gap in info for us non-tech folks should be looked at if not already. The tech group didn't jam the automated line down my throat.. just took care of things and that I appreciated."
"He was a wonderful technician. He was knowledgeable and friendly even though it was very early in the morning. I sincerely appreciated his help and would hope to get him again if I should encounter any other issues with my system."
"Paul was patient and extremely helpful and resolved my problem quickly."
"The wait was lengthy, the service was great."
"The technician was very helpful; and patient. He tried all means necessary to resolve my issue and did not let me go until the problem was fixed."
"accessed my computer remotely to fix the password issues as I had several attempts to do so on my own and failed miserably. The pop up box indicated which passwords needed to be changed yet no further direction i.e. next steps. Called automated and that made things worse. This gap in info for us non-tech folks should be looked at if not already. The tech group didn't jam the automated line down my throat.. just took care of things and that I appreciated."
"He was a wonderful technician. He was knowledgeable and friendly even though it was very early in the morning. I sincerely appreciated his help and would hope to get him again if I should encounter any other issues with my system."
"Paul was patient and extremely helpful and resolved my problem quickly."