I've had similar issues with my landline provider's website. I truly believe they've purposely made it inconvenient or even impossible to downgrade services or remove features using the website. Probably because they have metrics showing people procrastinate on actually running through the customer service gauntlet over the phone and it earns them a couple more billing cycles for stuff the customer doesn't want.
I'm pretty sure you're right. Basically any utility with recurring billing seems to have figured this out. No easy way to do anything on the internet, multiple layers of phone tree hell, and long wait times to speak to anyone on the phone.
What they said. RCN doesn't even pretend to let you make any changes online.
Not only that, but in 2006 they stopped accepting credit cards. Really. If you had a card on file you were grandfathered in rather than having to switch to ACH, but every time your card expires (or has the number stolen, which seems more frequent for me), you have to argue with phone staff about it.
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Not only that, but in 2006 they stopped accepting credit cards. Really. If you had a card on file you were grandfathered in rather than having to switch to ACH, but every time your card expires (or has the number stolen, which seems more frequent for me), you have to argue with phone staff about it.
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