Disappointments
Last night for dinner I went out to a (national) chain steakhouse for dinner. It... had some issues:
- The napkin was damp. I don't know if they wrapped the silverware before it was dry or if it had gotten set down in a wet spot in the holder or on the table, but it was definitely moist. I asked my server (when she brought my beverage) for a new napkin and she said she'd get it for me. And then my salad arrived and I was halfway through it when I stopped the hostess walking by to ask for it since my server had gone MIA (seriously, I couldn't see her in the dining room and I had a mostly-unobstructed view). She got me a napkin... and about 30 seconds later, so did my server. .
- The steak came out properly cooked with the right side (loaded baked potato, no sour cream). Unfortunately it looked small, so I asked the server to confirm she entered the 16 ounce that I ordered. She said she did, but right on her heels was a manager who said she heard I thought my steak wasn't right. I noted I'd had two whole bites and yet it looked a lot thinner and smaller than a 16-ounce steak should be. She agreed and took it back to the kitchen to expedite a new one. I sent the potato back too since I wanted a hot potato with my hot steak.
- The second steak came out properly cooked and at the proper weight (and with less fat than the previous one). Unfortunately this potato had fewer toppings than the first one and had sour cream on it. My server asked if I wanted to swap out the potato again but by this time I was just wanting to finish and go, so I declined (and removed most of the sour cream).