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Thank you for contacting support. If you are calling to report an issue with your Web site and e-mail, please be informed that we are aware of it and working to resolve it. We apologize for any inconvenience this may have caused you. We will update you on any further development.
We appreciate your patience. All operators are currently assisting other customers. Please continue to hold and we'll be with you as quickly as possible.
In the meantime, please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you for waiting.
You are now chatting with 'Roland Scott'
Roland Scott: Hi Jax, My name is Roland Scott, how are you today?
Jax: I saw the automatic message about the email and I am calling to say that we are not able to receive email and do you know why and when the issue will be resolved.
Roland Scott: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Roland Scott: What is your mother's maiden name?
Jax: Fr-------
Roland Scott: I apologize for asking the wrong Security Question.
Roland Scott: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Roland Scott: What was the name of your High School?
Jax: MP High School
Jax: Also can we change these security questions?
Jax: I'd like to have one that any staff member might be able to answer in my absence.
Roland Scott: Thank you for the authentication.
Jax: A more general question that's relative to our organization perhaps.
Roland Scott: Yes, you can update your Security Question.
Roland Scott: Currently, we are experiencing some issues on our server; we are working on the server in question and hope to have it resolved shortly. Once the server has been repaired, you should be able to access the services with out any issue. It will be resolved within a couple of hours.
Jax: OK. Can we change the security question now? And can we make up a question that's not part of the 5 predetermined questions you have on the site?
Roland Scott: I will suggest you to update it once the issue with the server is resolved.
Jax: That's fine. As I said the questions on the site are pretty personal and not something another staff member would know. Is it possible to create a custom security question?
Roland Scott: Yes. You can create the new profile with the new Security Question.
Jax: Thanks.
Roland Scott: Is there anything else I can assist you with today?
Jax: Custom security question?
Roland Scott: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Chat session has been terminated by the site operator.
Thank you for contacting support. If you are calling to report an issue with your Web site and e-mail, please be informed that we are aware of it and working to resolve it. We apologize for any inconvenience this may have caused you. We will update you on any further development.
We appreciate your patience. All operators are currently assisting other customers. Please continue to hold and we'll be with you as quickly as possible.
In the meantime, please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you for waiting.
You are now chatting with 'Roland Scott'
Roland Scott: Hi Jax, My name is Roland Scott, how are you today?
Jax: I saw the automatic message about the email and I am calling to say that we are not able to receive email and do you know why and when the issue will be resolved.
Roland Scott: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Roland Scott: What is your mother's maiden name?
Jax: Fr-------
Roland Scott: I apologize for asking the wrong Security Question.
Roland Scott: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Roland Scott: What was the name of your High School?
Jax: MP High School
Jax: Also can we change these security questions?
Jax: I'd like to have one that any staff member might be able to answer in my absence.
Roland Scott: Thank you for the authentication.
Jax: A more general question that's relative to our organization perhaps.
Roland Scott: Yes, you can update your Security Question.
Roland Scott: Currently, we are experiencing some issues on our server; we are working on the server in question and hope to have it resolved shortly. Once the server has been repaired, you should be able to access the services with out any issue. It will be resolved within a couple of hours.
Jax: OK. Can we change the security question now? And can we make up a question that's not part of the 5 predetermined questions you have on the site?
Roland Scott: I will suggest you to update it once the issue with the server is resolved.
Jax: That's fine. As I said the questions on the site are pretty personal and not something another staff member would know. Is it possible to create a custom security question?
Roland Scott: Yes. You can create the new profile with the new Security Question.
Jax: Thanks.
Roland Scott: Is there anything else I can assist you with today?
Jax: Custom security question?
Roland Scott: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Chat session has been terminated by the site operator.