At this point? Shout. You'd be surprised how far well-timed, well-worded shouting can get you...
Also, is experience with the Media Centre flavour of Vista really all that essential? I mean, I can't imagine a work situation where you'd need an in-depth understanding of its peculiarities: first, I can't imagine a workplace that would use that flavour of Vista, since it's firmly aimed at the home market; second, I can't imagine anyone with any sense and any familiarity with some other flavour of Vista having trouble working it out from first principles anyway. If it's not an essential, then you've got a lot more flexibility, I'd reckon.
Shouting is a bit tricky, mainly because I need to identify the right target. I intend to write a formal letter of complaint to Play.com (mentioning the delivery problems as well as the return problems), but I think I'm on shaky ground with the whole "fit for purpose" thing because I didn't explicitly ask them about it before I bought the machine. If I'd gone along to a high street shop and said "I want to record off Sky", then I could have just taken it back to them as soon as that didn't work, but it's all different for online purchases.
Career-wise, one of the requirements for exam 70-620 (MCTS: Configuring Vista) is "Configure and troubleshoot media applications." This specific issue isn't very likely to come up in an office, although maybe more so where I am (since we offer Sky TV, games, and internet access to our volunteers), but it's good for me to have that qualification in general. Beyond that, there's always the issue of "Hey, you know about computers, why doesn't my home PC work?" On the other hand, I think I've now
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You don't need to just shout at one person. In fact, shouting at multiple people has a far higher chance of actually working. In your case, I'd shout at Play.com, for delivery issues and not fit for purpose (the DVD playback alone puts it in this category, and "SCART video in" would imply to me the I would be able to see stuff that was coming in on a SCART lead
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Routes to a refundshuripentuApril 25 2008, 22:35:31 UTC
Talk to Consumer Direct (www.consumerdirect.gov.uk) and they will give free legal advice on your rights under consumer law.
I had a similar problem with an Acer Media Centre PC (I had a picture but it was so dodgy I considered it as good as none at all) and eventually got a full refund including delivery costs, phone costs, extended warranty costs etc etc. This was after 2.5 months of wrangling and arguments directly with the supplier and manufacturer; after talking to Consumer Direct I had my money back inside 3 weeks.
Also, is experience with the Media Centre flavour of Vista really all that essential? I mean, I can't imagine a work situation where you'd need an in-depth understanding of its peculiarities: first, I can't imagine a workplace that would use that flavour of Vista, since it's firmly aimed at the home market; second, I can't imagine anyone with any sense and any familiarity with some other flavour of Vista having trouble working it out from first principles anyway. If it's not an essential, then you've got a lot more flexibility, I'd reckon.
But first, shout. :p
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Career-wise, one of the requirements for exam 70-620 (MCTS: Configuring Vista) is "Configure and troubleshoot media applications." This specific issue isn't very likely to come up in an office, although maybe more so where I am (since we offer Sky TV, games, and internet access to our volunteers), but it's good for me to have that qualification in general. Beyond that, there's always the issue of "Hey, you know about computers, why doesn't my home PC work?" On the other hand, I think I've now ( ... )
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I had a similar problem with an Acer Media Centre PC (I had a picture but it was so dodgy I considered it as good as none at all) and eventually got a full refund including delivery costs, phone costs, extended warranty costs etc etc. This was after 2.5 months of wrangling and arguments directly with the supplier and manufacturer; after talking to Consumer Direct I had my money back inside 3 weeks.
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