Amazon customer service
In this particular instance, they did great! I discovered soon after opening my Kindle that it had issues in the sun - basically, you couldn't turn a page or call up a menu if the screen is in the sun without the text becoming very, very light and blurry. I e-mailed them about it, and they told me to contact them by phone. I decided to wait until the end of the honeymoon to bother with it. Monday at about 3:00 I had them call me. I was talking to a representative within about 5 minutes. Within 10 minutes we were finished, and at noon the next day my new Kindle had arrived. I have to return my old one within 30 days, with a shipping label they e-mailed me. And my new one can be read in the sun. Good job, Amazon!
Now if they will just not take back books that I buy from them, I'll be truly happy with it.
Now if they will just not take back books that I buy from them, I'll be truly happy with it.