Time Wasting couriers
I got home yesterday to be told that a card had been left saying a parcel had been delivered. It said "the parcel has been left in a safe place cupboard outhouse"
no parcel number, no contact details, no parcel in our old outside loo, the only place it could mean.
I look up DHL phone number for Sheffield. BT will give me only an 0870 number. I call it and after navigating an extremely unhelpful auto-attendant system twice I manage to speak to a human. It appears I am through to the wrong department but he can transfer me. He does, more explanation, then number two decides I do not want the Manchester depot so he gives me the Sheffield number. There was no answer at quarter to six.
This morning I get straight through to person number three. "Oh it's a white card, then you have the wrong department. They are in this building but I cannot transfer you. This is their number."
Person number four answers quickly. Yes he can deal with it. He will ring back in 15 minutes with an explanation as to where the package is.
Two hours pass.
I ring the last number again and get person number five. I say " I want to know about my missing packet that I was told I would have a phone call about nearly two hours ago" I can hear a conversation between four and five. Four tells five who tells me that the courier (number six) had been given my number to call me and should have done so with the explanation.
Six didn't.
There should be another card saying the parcel was not after all in my cupboard outhouse because it had been taken back as it wasn't my parcel
no parcel number, no contact details, no parcel in our old outside loo, the only place it could mean.
I look up DHL phone number for Sheffield. BT will give me only an 0870 number. I call it and after navigating an extremely unhelpful auto-attendant system twice I manage to speak to a human. It appears I am through to the wrong department but he can transfer me. He does, more explanation, then number two decides I do not want the Manchester depot so he gives me the Sheffield number. There was no answer at quarter to six.
This morning I get straight through to person number three. "Oh it's a white card, then you have the wrong department. They are in this building but I cannot transfer you. This is their number."
Person number four answers quickly. Yes he can deal with it. He will ring back in 15 minutes with an explanation as to where the package is.
Two hours pass.
I ring the last number again and get person number five. I say " I want to know about my missing packet that I was told I would have a phone call about nearly two hours ago" I can hear a conversation between four and five. Four tells five who tells me that the courier (number six) had been given my number to call me and should have done so with the explanation.
Six didn't.
There should be another card saying the parcel was not after all in my cupboard outhouse because it had been taken back as it wasn't my parcel