An update on the Geek Squad issue ...
Well, I spoke to the Canadian head office in BC this afternoon (because they're three hours behind me...) and reached a very helpful fellow by the name of Ziad who took all my information patiently, respectfully, and actually a bit sympathetically. It took a while, but he was typing down all the details I was giving him so I was certainly willing to give him whatever time he needed.
When he had what he needed, he gave me a case # and said that he'd spoken to the Best Buy manager at the store where I'd had the problem (the manager of the entire *store* this time - not just the Geek Squad manager, who had lied to me about the juice being the problem) - and that the Manager would be calling me back within 24 hours to discuss compensation of some kind.
I have no idea what this really means ... or what they'll be willing to do for me ... but I'm further ahead than I ever thought I would be in regards to this, so I have to hand it to Best Buy. They have so far - outside of this one store - handled my complaint well.
Now I wait and see how this ends up resolving itself ... I'll let you know when I've had a discussion with the manager.
Thank you for the encouragement and sympathy, by the way (I'm speaking of the post before this one). It is very much appreciated.
When he had what he needed, he gave me a case # and said that he'd spoken to the Best Buy manager at the store where I'd had the problem (the manager of the entire *store* this time - not just the Geek Squad manager, who had lied to me about the juice being the problem) - and that the Manager would be calling me back within 24 hours to discuss compensation of some kind.
I have no idea what this really means ... or what they'll be willing to do for me ... but I'm further ahead than I ever thought I would be in regards to this, so I have to hand it to Best Buy. They have so far - outside of this one store - handled my complaint well.
Now I wait and see how this ends up resolving itself ... I'll let you know when I've had a discussion with the manager.
Thank you for the encouragement and sympathy, by the way (I'm speaking of the post before this one). It is very much appreciated.