Dear Best Buy....
Looked online last Sunday for the Best Buy Ad....saw that they had Madden 2007 for Xbox for 49.99 and it came with a free wireless controller from Logitech worth $49.99. I was debating about it until Wednesday since they had the link on their website for "This Week's Promotions" They have multiple links for this promotion, so you would think that it wouldn't be a problem. That is, until I go to order it.
"The Page you are looking for cannot be found" We've all seen this page before in our web searches...this one modified to Best Buy Propoganda...but still can't be found.
I look elsewhere on the site. They still have the actual promo link up yet in their regular lineup. Still nothing... I got pissed. You have something on ad and don't even...
A:) Put your disclaimers for that product B:) Take down the links when you do run out of stock. C:) Give a care what customers think.
I sent an email out to them....
Original Message Follows:
------------------------
This inquiry is related to: Web
My inquiry is specifically related to: Orders
Primary Phone: Removed
First Name: Jordan
Last Name: Parduhn
E-mail: Removed
Order Number:
Questions or Comments: There is a link to the Madden 2007 for Xbox with
free Logitech Wireless controller. Yet I click the multiple links this
shows up in, and page not found. You have it shown online, but can't be
ordered. How is this fair to customers? I would've chosen your place to
purchase, yet I may choose another retailer now for my current and
future selections. Disappointing as this is not the first time this
situation occurred.
-------------------------------------------------------------------------------------------------------------
Here is the response I got back from Cris at Best Buy....
Jordan,
I am Cris with Best Buy Customer Care.
Thank you for contacting Best Buy about getting the free Logitech
Wireless controller offer.
I am unable to find the link to this promotion at BestBuy.com. The
promotional product that you contacted us about may have been included
as part of a special promotion that was available only while supplies
lasted.
Best Buy strives to provide proper merchandise inventory levels in
appropriate quantities to each store and on our web site. These
promotions are set up well in advance of their sale date so we cannot
guarantee their availability as demand may change. We are continually
adding new products and promotions to our site and we invite you to
check back with us often.
Please do not hesitate to contact us with any questions or concerns. We
look forward to your next visit to one of our stores or to
www.BestBuy.com.
Thank you,
Cris
Best Buy Customer Care Team
-------------------------------------------------------------------------------------------------------
That seems to be the answer to everything...Limited to stock on hand. Put that disclaimer ON THE @#*@(#$*# website next to the item. I would still have been pissed but a little more understanding. Considering that it took almost a week to get a response for this item. I am not shocked to hear that he couldn't find the link to it. No substitution...no raincheck. Just bend over and take it and you'll be back in our store because Best Buy is everywhere...
Thanks for your quick response...
Thanks for your solutions...
Thanks for looking into the matter...
Thanks for...nothing really.
I should've known to expect this. I worked for them for a number of years and was part of the whole screwing customers out of their money, guess it was my turn to get it.
jp
"The Page you are looking for cannot be found" We've all seen this page before in our web searches...this one modified to Best Buy Propoganda...but still can't be found.
I look elsewhere on the site. They still have the actual promo link up yet in their regular lineup. Still nothing... I got pissed. You have something on ad and don't even...
A:) Put your disclaimers for that product B:) Take down the links when you do run out of stock. C:) Give a care what customers think.
I sent an email out to them....
Original Message Follows:
------------------------
This inquiry is related to: Web
My inquiry is specifically related to: Orders
Primary Phone: Removed
First Name: Jordan
Last Name: Parduhn
E-mail: Removed
Order Number:
Questions or Comments: There is a link to the Madden 2007 for Xbox with
free Logitech Wireless controller. Yet I click the multiple links this
shows up in, and page not found. You have it shown online, but can't be
ordered. How is this fair to customers? I would've chosen your place to
purchase, yet I may choose another retailer now for my current and
future selections. Disappointing as this is not the first time this
situation occurred.
-------------------------------------------------------------------------------------------------------------
Here is the response I got back from Cris at Best Buy....
Jordan,
I am Cris with Best Buy Customer Care.
Thank you for contacting Best Buy about getting the free Logitech
Wireless controller offer.
I am unable to find the link to this promotion at BestBuy.com. The
promotional product that you contacted us about may have been included
as part of a special promotion that was available only while supplies
lasted.
Best Buy strives to provide proper merchandise inventory levels in
appropriate quantities to each store and on our web site. These
promotions are set up well in advance of their sale date so we cannot
guarantee their availability as demand may change. We are continually
adding new products and promotions to our site and we invite you to
check back with us often.
Please do not hesitate to contact us with any questions or concerns. We
look forward to your next visit to one of our stores or to
www.BestBuy.com.
Thank you,
Cris
Best Buy Customer Care Team
-------------------------------------------------------------------------------------------------------
That seems to be the answer to everything...Limited to stock on hand. Put that disclaimer ON THE @#*@(#$*# website next to the item. I would still have been pissed but a little more understanding. Considering that it took almost a week to get a response for this item. I am not shocked to hear that he couldn't find the link to it. No substitution...no raincheck. Just bend over and take it and you'll be back in our store because Best Buy is everywhere...
Thanks for your quick response...
Thanks for your solutions...
Thanks for looking into the matter...
Thanks for...nothing really.
I should've known to expect this. I worked for them for a number of years and was part of the whole screwing customers out of their money, guess it was my turn to get it.
jp