FTP Answers 4/21/11
Posted by FTPDoug:
Today's update makes it so players can no longer change their country from the United States to a different country from the Cashier. Support can still change your listed country, but it will require proof of address change. Previous updates that went out earlier in the week without comment from me were also just addressing US player blocking.
For now I'll be skipping all of the questions that came up before Friday (I'll still answer those with the next "real" update) and just focus on the bigger issues at hand.
1. will the thread continue for euro players feedback ?
- Yep, for sure.
2. Has any one been able to get in touch with FTP support? I e-mailed FTP black card yesterday and got no response. I also e-mailed support@fulltiltpoker.co.uk and have received no response.
- The .co.uk address should work fine. As you can imagine they're fairly swamped, but are working as quickly as possible through the backlog. Going forward, obviously we're happy to have fulltiltpoker.com back and support@fulltiltpoker.com will be available again for use once the domain has fully propagated.
3. i am assuming i will get my account money back eventually, but what i am worried about is ft points, medals, and iron man status.
- Yes, you will get your money back. If/when US players are able to play again in the future, we will preserve your continuing months for Iron Man (and Black Card status if you have that). Nobody will be penalized in those programs for not being able to play because of this.
4. as for fulltilt points and medals, either some kind of way to convert to cash if we are forced to cashout or a promise to preserve the current value of the points in our account until the day US players are allowed again.
- One of those two options is nearly certain to be the way it will go.
5. Any word on when and if the "My Promotions Page" will become accessible to US Players?
- Sorry about that, it was just a technical error on our side. It should be cleared up now. Let us know if there are still any issues.
6. I successfully withdrew my money and would really love to play at FTP again, but am scared to do so and a little reassurance would be fantastic.
- I'm still here, if that helps. Probably the biggest reassurance comes from the agreement published by the DOJ yesterday which says:
"The Agreement does not prohibit, and, in fact, expressly allows for, FTP to privde for, and facilitate, players outside of the United States to engage in playing online poker for real money through the Domain, or any other domain names, sub-domain names, websites, or Internet-based means of communication under the control of FTP."
It really is business as usual for players outside the US.
7. I still can't withdraw from ftp using moneybookers.
- It's true that cashouts are a bit slow right now (there is quite a backlog at the moment) but they're being worked through as quickly as possible. Moneybookers and Neteller are definitely where the biggest backlogs are right now. Sorry for the delay, but we will definitely get your money to you.
8. So for the days we were locked out as CDNS or had to figure out on our own how to update what happens this month if we miss Iron Man at no fault of our own?
- If you contact support they should be able to credit you with Iron Man days for the days you weren't able to update and play. That update issue should be fully solved, by the way.
9. the only thing that doesn't work is the FT academy which says under scheduled maintenance, when I click on it.
- This is still being worked on and should be up and running soon (probably very soon after fulltiltpoker.com has fully propogated).
10. Great news about your site entering an agreement with the SDNY to get our funds back so soon. However, when can expect our unused tourney tickets and/or tourney dollars to be converted to real cash? Also, some players like myself, have unearned bonus dollars in our account. Will they be converted to real cash as well?
- Unused tournament tickets and T$ will be converted before you fully withdraw. The exact process hasn't been set up or decided yet, so I can't give real details. I also don't know about unearned bonus dollars, but I will look into it.
11. You people put our money with your operational cash and left it in the US?
- No, that didn't happen. I can't comment too much about this stuff, but this isn't true.
On a personal note, thanks for kind words. While we're all very disappointed with the DOJ action and subsequent blocking of US players, we will continue to do everything we can to provide the best poker playing experience anywhere online.
Doug
Today's update makes it so players can no longer change their country from the United States to a different country from the Cashier. Support can still change your listed country, but it will require proof of address change. Previous updates that went out earlier in the week without comment from me were also just addressing US player blocking.
For now I'll be skipping all of the questions that came up before Friday (I'll still answer those with the next "real" update) and just focus on the bigger issues at hand.
1. will the thread continue for euro players feedback ?
- Yep, for sure.
2. Has any one been able to get in touch with FTP support? I e-mailed FTP black card yesterday and got no response. I also e-mailed support@fulltiltpoker.co.uk and have received no response.
- The .co.uk address should work fine. As you can imagine they're fairly swamped, but are working as quickly as possible through the backlog. Going forward, obviously we're happy to have fulltiltpoker.com back and support@fulltiltpoker.com will be available again for use once the domain has fully propagated.
3. i am assuming i will get my account money back eventually, but what i am worried about is ft points, medals, and iron man status.
- Yes, you will get your money back. If/when US players are able to play again in the future, we will preserve your continuing months for Iron Man (and Black Card status if you have that). Nobody will be penalized in those programs for not being able to play because of this.
4. as for fulltilt points and medals, either some kind of way to convert to cash if we are forced to cashout or a promise to preserve the current value of the points in our account until the day US players are allowed again.
- One of those two options is nearly certain to be the way it will go.
5. Any word on when and if the "My Promotions Page" will become accessible to US Players?
- Sorry about that, it was just a technical error on our side. It should be cleared up now. Let us know if there are still any issues.
6. I successfully withdrew my money and would really love to play at FTP again, but am scared to do so and a little reassurance would be fantastic.
- I'm still here, if that helps. Probably the biggest reassurance comes from the agreement published by the DOJ yesterday which says:
"The Agreement does not prohibit, and, in fact, expressly allows for, FTP to privde for, and facilitate, players outside of the United States to engage in playing online poker for real money through the Domain, or any other domain names, sub-domain names, websites, or Internet-based means of communication under the control of FTP."
It really is business as usual for players outside the US.
7. I still can't withdraw from ftp using moneybookers.
- It's true that cashouts are a bit slow right now (there is quite a backlog at the moment) but they're being worked through as quickly as possible. Moneybookers and Neteller are definitely where the biggest backlogs are right now. Sorry for the delay, but we will definitely get your money to you.
8. So for the days we were locked out as CDNS or had to figure out on our own how to update what happens this month if we miss Iron Man at no fault of our own?
- If you contact support they should be able to credit you with Iron Man days for the days you weren't able to update and play. That update issue should be fully solved, by the way.
9. the only thing that doesn't work is the FT academy which says under scheduled maintenance, when I click on it.
- This is still being worked on and should be up and running soon (probably very soon after fulltiltpoker.com has fully propogated).
10. Great news about your site entering an agreement with the SDNY to get our funds back so soon. However, when can expect our unused tourney tickets and/or tourney dollars to be converted to real cash? Also, some players like myself, have unearned bonus dollars in our account. Will they be converted to real cash as well?
- Unused tournament tickets and T$ will be converted before you fully withdraw. The exact process hasn't been set up or decided yet, so I can't give real details. I also don't know about unearned bonus dollars, but I will look into it.
11. You people put our money with your operational cash and left it in the US?
- No, that didn't happen. I can't comment too much about this stuff, but this isn't true.
On a personal note, thanks for kind words. While we're all very disappointed with the DOJ action and subsequent blocking of US players, we will continue to do everything we can to provide the best poker playing experience anywhere online.
Doug