More Vodacom 3G woes (continued)
This is a followup to my previous Vodacom rant.
Good day,
I sent a query from vodacom4me.co.za more than a month ago and have
heard nothing since the email quoted below on the second of November.
(I will not apologise for the formatting. This is how I received the
message myself.)
Vodacom Customer Care wrote:
> Dear JeremyThank you for your e-mail. Kindly be advised that your
> query has been escalted throught to our Data Department for further
> investigation.You will be contacted as soon as possible from someone
> in the data department with feedback.In future they can be contacted
> on 082 155 (free from vodacom).Should you have any further queries,
> please contact us via e-mail at customercare@vodacom.co.za. Warm
> RegardsDeon AndrewsEmail Contact Centre-----Original Message-----From:
> jerith_vodacom@jerith.za.netSent: 2006/11/02 09:34:43 AMTo: Vodacom
> Customer CareSubject: Vodacom4Me Query: Out of date bandwidth usage
> information on vodacom4me.co.za Full name: Jeremy ThurgoodE-mail
> address: jerith_vodacom@jerith.za.netMobile number: 0828294472Mobile
> handset: Message: Good day,I have recently discovered that the
> vodacom4me bandwidth usage information is more than a day out of date.
> Specifically, I used about 10mb on the evening of 2006-10-30 and
> another 10mb on the evening of 2006-10-31. Until last night, my
> October usage claimed approximately 498000kb. This morning, it showed
> 509900.8 KB.On the same page as the usage information is the following
> text:"""Please Note: * Bundled info could be up to 3 hours old."""This
> is clearly inaccurate and could end up costing me a lot of money if I
> base my end-of-month usage on how much bandwidth Vodacom tells me I
> still have available.This website is the only way I can track my
> usage, since my Vodacom-supplied router does not provide any usable
> monitoring information. Usage for the current session is displayed in
> the web interface, but there''s no easy way to automate collection of
> this and if a session should drop unexpectedly (which is not
> uncommon), this information is lost.This time I was lucky, and hadn''t
> used much bandwidth for the few days prior to the 30th, so I didn''t
> go over my limit. This will not usually be the case. What can I
> expect from Vodacom in terms of either ensuring the accuracy of this
> information or compensation for overruns based on out of date
> information? Surely I am not expected to keep track of every byte
> myself. If I am, can the basic tools for this please be provided in
> the router firmware?Thanks,--J “This e-mail is sent on the Terms and
> Conditions that can be accessed by Clicking on this link
> http://www.vodacom.co.za/legal/email.jsp "
This is clearly not as much of an issue to Vodacom as it is to me. I
would like this issue to either be addressed (I'll even settle for a
good reason as to why it can't be addressed and permission to use
third-party firmware without voiding my router's warranty) or
I want to be released from my 3G contract with Vodacom so I can find
another service provider who is more willing to help.
Thank you,
Jeremy Thurgood
Need I say more?
Good day,
I sent a query from vodacom4me.co.za more than a month ago and have
heard nothing since the email quoted below on the second of November.
(I will not apologise for the formatting. This is how I received the
message myself.)
Vodacom Customer Care wrote:
> Dear JeremyThank you for your e-mail. Kindly be advised that your
> query has been escalted throught to our Data Department for further
> investigation.You will be contacted as soon as possible from someone
> in the data department with feedback.In future they can be contacted
> on 082 155 (free from vodacom).Should you have any further queries,
> please contact us via e-mail at customercare@vodacom.co.za. Warm
> RegardsDeon AndrewsEmail Contact Centre-----Original Message-----From:
> jerith_vodacom@jerith.za.netSent: 2006/11/02 09:34:43 AMTo: Vodacom
> Customer CareSubject: Vodacom4Me Query: Out of date bandwidth usage
> information on vodacom4me.co.za Full name: Jeremy ThurgoodE-mail
> address: jerith_vodacom@jerith.za.netMobile number: 0828294472Mobile
> handset: Message: Good day,I have recently discovered that the
> vodacom4me bandwidth usage information is more than a day out of date.
> Specifically, I used about 10mb on the evening of 2006-10-30 and
> another 10mb on the evening of 2006-10-31. Until last night, my
> October usage claimed approximately 498000kb. This morning, it showed
> 509900.8 KB.On the same page as the usage information is the following
> text:"""Please Note: * Bundled info could be up to 3 hours old."""This
> is clearly inaccurate and could end up costing me a lot of money if I
> base my end-of-month usage on how much bandwidth Vodacom tells me I
> still have available.This website is the only way I can track my
> usage, since my Vodacom-supplied router does not provide any usable
> monitoring information. Usage for the current session is displayed in
> the web interface, but there''s no easy way to automate collection of
> this and if a session should drop unexpectedly (which is not
> uncommon), this information is lost.This time I was lucky, and hadn''t
> used much bandwidth for the few days prior to the 30th, so I didn''t
> go over my limit. This will not usually be the case. What can I
> expect from Vodacom in terms of either ensuring the accuracy of this
> information or compensation for overruns based on out of date
> information? Surely I am not expected to keep track of every byte
> myself. If I am, can the basic tools for this please be provided in
> the router firmware?Thanks,--J “This e-mail is sent on the Terms and
> Conditions that can be accessed by Clicking on this link
> http://www.vodacom.co.za/legal/email.jsp "
This is clearly not as much of an issue to Vodacom as it is to me. I
would like this issue to either be addressed (I'll even settle for a
good reason as to why it can't be addressed and permission to use
third-party firmware without voiding my router's warranty) or
I want to be released from my 3G contract with Vodacom so I can find
another service provider who is more willing to help.
Thank you,
Jeremy Thurgood
Need I say more?