I'm thinking of switching my home phone service to Vonage - anyone have any horror/happy stories about them - quality, customer service (or lack thereof), etc.?
We use SunRocket, as a cheaper alternative to Vonage, and have had great success with it. It's my 'official' IBM line - whenever I go traveling my office phone goes with me. It's what's let us do crazy things like "work" from Seattle or Reno for a month at a time with no one caring. The only time I've noticed problems is when our wireless network matched in frequency with our phone (not really the VOIP problem) and that if there's heavy internet traffic I can temporarily have degraded quality - not dropped calls, but it's hard to hear other folks or they can't understand you. There's a nifty little tool that can ping your service and give you general readings on how good the quality of your service is in relation to VOIP - which will be important to know when looking at any VOIP solution.
Also keep in mind that you can adjust the Quality of Service (QOS) settings on any network you have, to give priority to the IP your VOIP is plugged into that can help with quality.
http://myspeed.visualware.com/voip/
Also keep in mind that you can adjust the Quality of Service (QOS) settings on any network you have, to give priority to the IP your VOIP is plugged into that can help with quality.
Tim C.
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