Rogers Round Two-- *Ding Ding Ding!*
I literally have like... a prepared speech in my head before I go into Rogers this time. The gist is defending my case as a young adult and my right to be believed when I say that I was sold a faulty product.
Or... in this case, a missing product.
I asked for the manager, and the girl who came to the counter looked about 22.
"Hi," I say holding out the case to her, "I bought this DVD just before Christmas, opened it a day later only to find out there was no disc in it."
I hand her the receipt and she studies it for a second. I'm fully prepared for a second assault on my credibility as a human being and I add in, "Look, I know how sketchy this looks. It looks like I bought the DVD and am returning the case. I get that it looks bad, I already came in once and was practically accused of stealing it. But the fact of the matter is I spent $10 and didn't get anything but an empty case for it."
She glances up at this and says, "Who was working?"
I shrugged, "Some guy.. like an eighteen year old kid."
She pops open the case and nods, "Yeah, this has happened a couple of times; no DVD in the case. Feel free to go grab another $9.99 movie."
"Awesome, thanks."
So I wandered around and found myself a Freddie Prince Jr.-free movie (Disturbia) and took it up to the cash. As she was returning the one, and ringing through the other, she asked me again who was working, "What did he look like exactly? We've only got two guys working here, and I want to have a chat with whichever one it was."
"Err... probably about 18 years old," I gesture to my neck, "boy bead necklace..."
"Ah, yeah... Got it, I know which one it is. Thanks."
I feel somehow vindicated in getting some dipshit in trouble.
But I also am entirely non-confrontational, and am not sure I want to go to Rogers if I have to deal with BoyBeads again.
But huzzah! I have a movie!
Or... in this case, a missing product.
I asked for the manager, and the girl who came to the counter looked about 22.
"Hi," I say holding out the case to her, "I bought this DVD just before Christmas, opened it a day later only to find out there was no disc in it."
I hand her the receipt and she studies it for a second. I'm fully prepared for a second assault on my credibility as a human being and I add in, "Look, I know how sketchy this looks. It looks like I bought the DVD and am returning the case. I get that it looks bad, I already came in once and was practically accused of stealing it. But the fact of the matter is I spent $10 and didn't get anything but an empty case for it."
She glances up at this and says, "Who was working?"
I shrugged, "Some guy.. like an eighteen year old kid."
She pops open the case and nods, "Yeah, this has happened a couple of times; no DVD in the case. Feel free to go grab another $9.99 movie."
"Awesome, thanks."
So I wandered around and found myself a Freddie Prince Jr.-free movie (Disturbia) and took it up to the cash. As she was returning the one, and ringing through the other, she asked me again who was working, "What did he look like exactly? We've only got two guys working here, and I want to have a chat with whichever one it was."
"Err... probably about 18 years old," I gesture to my neck, "boy bead necklace..."
"Ah, yeah... Got it, I know which one it is. Thanks."
I feel somehow vindicated in getting some dipshit in trouble.
But I also am entirely non-confrontational, and am not sure I want to go to Rogers if I have to deal with BoyBeads again.
But huzzah! I have a movie!