ASUS is shit
I bought my first Asus motherboard in Jan 2007, a P5W DH Deluxe. The board had all the bells and whistles and I was pretty excited about it. It worked great for 2.5 years, and then started to crash a lot. Every couple days. Then it crashed once and for all and wouldn't boot. I stopped at Microcenter and picked up a new motherboard so that I could see if the board was the problem. Sure enough, it was. I look up the board online and see that they have a 3 year warranty. I'm excited! Finally, something breaks within the warranty period, and they totally have to cover it! HA.
So I follow all of their instructions, package up the board and send it in. I'm a little worried, because in testing, some of the thermal grease got on the CPU socket. I ship it in and a few days later I get an email from ASUS:
"Your RMA has been received; however there is a delay in processing as there is Trace Damage and Corner damage, which is not covered under the ASUS warranty. We are rejectng the unit back to you. "
What the FUCK?
I would have to be a complete fucking retard to not notice the corner being bent that badly. I can't fathom how that could have even happened. I am not a fan of Asus right now, and I wish the new board I bought wasn't from them. Let this be a lesson to everyone that reads this: TAKE PHOTOS BEFORE SENDING IT IN. I don't know why I didn't. I was careless because I figured it was completely dead and they were going to replace it. I forgot that some companies are really stingy about things like that. It's not like I dropped it, submerged it, smashed it, melted it, etc - whatever happened to it was while it was sitting in the case, which puts the fault firmly on Asus, as far as I can tell. When I get the board back I'm going to look at it and the case more carefully. There's a slim possibility that the location of the standoffs in the case are such that it could cause that - but it's REALLY unlikely.
So I follow all of their instructions, package up the board and send it in. I'm a little worried, because in testing, some of the thermal grease got on the CPU socket. I ship it in and a few days later I get an email from ASUS:
"Your RMA has been received; however there is a delay in processing as there is Trace Damage and Corner damage, which is not covered under the ASUS warranty. We are rejectng the unit back to you. "
What the FUCK?
I would have to be a complete fucking retard to not notice the corner being bent that badly. I can't fathom how that could have even happened. I am not a fan of Asus right now, and I wish the new board I bought wasn't from them. Let this be a lesson to everyone that reads this: TAKE PHOTOS BEFORE SENDING IT IN. I don't know why I didn't. I was careless because I figured it was completely dead and they were going to replace it. I forgot that some companies are really stingy about things like that. It's not like I dropped it, submerged it, smashed it, melted it, etc - whatever happened to it was while it was sitting in the case, which puts the fault firmly on Asus, as far as I can tell. When I get the board back I'm going to look at it and the case more carefully. There's a slim possibility that the location of the standoffs in the case are such that it could cause that - but it's REALLY unlikely.