Like an ass, falsely...

Jun 25, 2009 12:55

I hate anticipating "Thank you!" It happens regularly, since my job consists in large part of someone requesting information about their case and me looking up that information, whether the information is who their caseworker is or when their case was closed or exactly what benefits they have active.

And the natural (and, even in these decadent days, common) wind-down of the conversation is for the client to tell me "Thank you for your help!" or "Gracias!" and for me to say "You're welcome!" or "No problem!" or "De nada!"

Unfortunately, that predictability leads to me looking like an ass when I anticipate the thanks. If I say "You're welcome!" before they say "Thank you!", it looks like I was expecting them to forget to thank me and that I was prompting them, passive-agressively, to thank me. Which I wasn't. I fully expect people to say thank you because probably 95% of them DO.

Then again, it's probably like most of my supposedly horrible character flaws, something that only I agree is one.
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