Office Depot??
Maybe someone else can explain the logic to me, I really don't see the angle here. I go into Office Depot last week, and I buy a few odds and ends for the office, and a big dry erase board. So at the register, the cashier helpfully offers the office depot protection plan for the de board. She even goes so far as to explain, that if it's damaged in the next year, thet'll replace it, or if someone writes on it with permanent marker, they'll replace it. Seeing the advantage and at only $5.99, I agree.
Three days later, I go online to activate said protection plan, and I notice that most of the tabs on the website focus on their electronic plans, not seeing my product, I contact the online customer service messenger, and begin chatting with a customer service rep about my situation. He asks me to wait momentarily while he checks, then informs me that they don't offer a protection plan on my item, and the store would be happy to give me a refund when I return with my receipt. there's more
A few days ago, I go into another office depot to get an ink cartridge for my office printer. I have a cartridge with me to make sure I get the right one. I had just opened it, but for some reason the printer wasnt registering it as a new cartridge, so I thought, I'll get a new one just to confirm whether it's a printer problem or an old cartridge, it did come with the printer. Now if you've ever bought ink from office depot you may be familiar with a program they once had were they would give you $3.00 off the purchase of your new cartridge when you turn in your old one, and with this program you can bring in as many as three at a time. They discontinued this program last year, sadly. Now they only give you a penny off ( .01 ) and it shows on your receipt as a promotional code.
Now I get the cartridge and take it to the register, and the cashier notices me putting the original cartridge back in my pocket, and helpfully informs me that they offer a $3 credit if I turn in the old cartridge, i think to myself that I'm glad they started doing that again, cuz I have a pile of them at the shop. So I give her the old cartridge. She rings me up, and the $3 deduction is not on the receipt... However the .01 promotional code is on the receipt, same as it has been everytime for the last year. I ask why the $3 doesn't show up on the receipt and she tells me that OD will send me a gift card for the $3.
Perplexed by this seemingly innocuous plot to hoodwink me over something so pointless, I thank her, and make a tactical retreat from the store.
Now, these events took place in two seperate stores. Am I being completely paranoid in sensing some correlation to how these stores train or dont train their people? Does it have anything to do that both employees were young females in their late teens or early 20's? IDK, I need input here, what am I missing?
Oh, and I did go back to the first od and get my refund, but only when I had to go out to run another errand, and it was right on the way.
OSD
Official Soapbox Dismount
Three days later, I go online to activate said protection plan, and I notice that most of the tabs on the website focus on their electronic plans, not seeing my product, I contact the online customer service messenger, and begin chatting with a customer service rep about my situation. He asks me to wait momentarily while he checks, then informs me that they don't offer a protection plan on my item, and the store would be happy to give me a refund when I return with my receipt. there's more
A few days ago, I go into another office depot to get an ink cartridge for my office printer. I have a cartridge with me to make sure I get the right one. I had just opened it, but for some reason the printer wasnt registering it as a new cartridge, so I thought, I'll get a new one just to confirm whether it's a printer problem or an old cartridge, it did come with the printer. Now if you've ever bought ink from office depot you may be familiar with a program they once had were they would give you $3.00 off the purchase of your new cartridge when you turn in your old one, and with this program you can bring in as many as three at a time. They discontinued this program last year, sadly. Now they only give you a penny off ( .01 ) and it shows on your receipt as a promotional code.
Now I get the cartridge and take it to the register, and the cashier notices me putting the original cartridge back in my pocket, and helpfully informs me that they offer a $3 credit if I turn in the old cartridge, i think to myself that I'm glad they started doing that again, cuz I have a pile of them at the shop. So I give her the old cartridge. She rings me up, and the $3 deduction is not on the receipt... However the .01 promotional code is on the receipt, same as it has been everytime for the last year. I ask why the $3 doesn't show up on the receipt and she tells me that OD will send me a gift card for the $3.
Perplexed by this seemingly innocuous plot to hoodwink me over something so pointless, I thank her, and make a tactical retreat from the store.
Now, these events took place in two seperate stores. Am I being completely paranoid in sensing some correlation to how these stores train or dont train their people? Does it have anything to do that both employees were young females in their late teens or early 20's? IDK, I need input here, what am I missing?
Oh, and I did go back to the first od and get my refund, but only when I had to go out to run another errand, and it was right on the way.
OSD
Official Soapbox Dismount