Souldoll is a very good company!
Color me pleased :) Here's my story.
I purchased a souldoll vernejet named Lucien about 11 months ago from an authorized reseller for Souldoll. I've enjoyed him all this time, thinking his inability to stand was a "quirk" because bjd's are handmade. At a meetup in March, I came across someone's gorgeous Paris doll (who had the same "old type" souldoll boy body) and examined the two closely together. Imagine my dismay when I realized my precious doll had a leg that was bent at an odd angle. I emailed the webmaster/whoever at souldoll about this issue with a shitton of pictures, but never heard back. Then I got the nerve to post to their care board---bingo. Turns out they didn't get my email, so after a few back and forths between us, I agree to mail the body back to Seoul. A few anxious days later, I asked for and got confirmation they had received it. They ended up doing a good repair, free, and are sending me back the body free! So, long story short, they have great customer service and are willing to help. I plan on getting another one of their beautiful dolls later this year. I'm thrilled that this doll doesn't need a new body and that they fixed him.
I purchased a souldoll vernejet named Lucien about 11 months ago from an authorized reseller for Souldoll. I've enjoyed him all this time, thinking his inability to stand was a "quirk" because bjd's are handmade. At a meetup in March, I came across someone's gorgeous Paris doll (who had the same "old type" souldoll boy body) and examined the two closely together. Imagine my dismay when I realized my precious doll had a leg that was bent at an odd angle. I emailed the webmaster/whoever at souldoll about this issue with a shitton of pictures, but never heard back. Then I got the nerve to post to their care board---bingo. Turns out they didn't get my email, so after a few back and forths between us, I agree to mail the body back to Seoul. A few anxious days later, I asked for and got confirmation they had received it. They ended up doing a good repair, free, and are sending me back the body free! So, long story short, they have great customer service and are willing to help. I plan on getting another one of their beautiful dolls later this year. I'm thrilled that this doll doesn't need a new body and that they fixed him.