POOP MOUTH
rant
Yesterday in Software Call Center Land was the Day of Many Idiots (Many being the number after Two, followed by Lots).
I was cursed with repetition as I was first visited by Sir Illiterati, who, in a big fat baby voice argued with me for about twenty minutes about the HELP FILE that comes with one of our products, which, for the sake of prosperity, we will dub PictureSoftware. Now, this help file DOES contain a small amount of information that pertains to BOTH PictureSoftware AND VideoSoftware because they integrate and also come as a bundle. Aaannndd it goed a little somethin like this:
me: L$Money, Kickin Flows, Jockin Hos
BB: Big Baby
BB: I don't like that this help file ASSUMES that I own a product I don't own.
me: Sir, I apologize for the frustration, however, all you need to do is simply read through the document and deduce whether it pertains to PictureSoftware. If It doesn't, it'll say right in the document "You must also have VideoSoftware to do this"
BB: Well that's just too tricky for me, you're trying to trick me!
me: No, sir, you just have to read it--
BB: THAT'S TOO DIFFICULT
me: I apologize that it's too difficult to read it--
BB: IT'S TOO DIFFICULT IT'S TOO TRICKY TO READ IT I DON'T WANT TO HAVE TO READ TO GET INFORMATION
This conversation repeated over and over, until even my supervisor started to giggle to hear me say "I'm sorry you don't like the help file, but there's nothing I can do to change that." and "Think of it like you're surfing the web, learn about operators you can use with your search terms to be more specific. You wouldn't read a webpage that didn't address your search critera, would you?" He responded to the latter with "YEAH BUT I DON'T PAY EIGHTY BUCKS TO USE THE INTERNET!!!11one" (do some math, buddy, your AOhelL highspeed costs you $25/month). I finally got him off my case with "So there's really /nothing/ I can do about this is there ANYTHING else I can help you with? No? Okay well then thank you for calling HAVE A GOOD NIGHT" ---- CLICK ----
Later in the day I also spoke to a gentleman who could not understand a simple process that I explained to him until I had said it seven (count 'em) SEVEN times, at which point he was like "OH! Yay!" and went skipping off back into the forest with the squirrels and bunnies and doey eyed fawns.
Miss Judy, the nice older woman who sits near me in the Center got all red in the face and /yelled/ at a customer: "YOU WILL NOT TELL ME TO SHUT UP YOU WILL LISTEN TO WHAT I HAVE TO SAY!!!."
She got the thumbs up from all.
/rant
Yesterday in Software Call Center Land was the Day of Many Idiots (Many being the number after Two, followed by Lots).
I was cursed with repetition as I was first visited by Sir Illiterati, who, in a big fat baby voice argued with me for about twenty minutes about the HELP FILE that comes with one of our products, which, for the sake of prosperity, we will dub PictureSoftware. Now, this help file DOES contain a small amount of information that pertains to BOTH PictureSoftware AND VideoSoftware because they integrate and also come as a bundle. Aaannndd it goed a little somethin like this:
me: L$Money, Kickin Flows, Jockin Hos
BB: Big Baby
BB: I don't like that this help file ASSUMES that I own a product I don't own.
me: Sir, I apologize for the frustration, however, all you need to do is simply read through the document and deduce whether it pertains to PictureSoftware. If It doesn't, it'll say right in the document "You must also have VideoSoftware to do this"
BB: Well that's just too tricky for me, you're trying to trick me!
me: No, sir, you just have to read it--
BB: THAT'S TOO DIFFICULT
me: I apologize that it's too difficult to read it--
BB: IT'S TOO DIFFICULT IT'S TOO TRICKY TO READ IT I DON'T WANT TO HAVE TO READ TO GET INFORMATION
This conversation repeated over and over, until even my supervisor started to giggle to hear me say "I'm sorry you don't like the help file, but there's nothing I can do to change that." and "Think of it like you're surfing the web, learn about operators you can use with your search terms to be more specific. You wouldn't read a webpage that didn't address your search critera, would you?" He responded to the latter with "YEAH BUT I DON'T PAY EIGHTY BUCKS TO USE THE INTERNET!!!11one" (do some math, buddy, your AOhelL highspeed costs you $25/month). I finally got him off my case with "So there's really /nothing/ I can do about this is there ANYTHING else I can help you with? No? Okay well then thank you for calling HAVE A GOOD NIGHT" ---- CLICK ----
Later in the day I also spoke to a gentleman who could not understand a simple process that I explained to him until I had said it seven (count 'em) SEVEN times, at which point he was like "OH! Yay!" and went skipping off back into the forest with the squirrels and bunnies and doey eyed fawns.
Miss Judy, the nice older woman who sits near me in the Center got all red in the face and /yelled/ at a customer: "YOU WILL NOT TELL ME TO SHUT UP YOU WILL LISTEN TO WHAT I HAVE TO SAY!!!."
She got the thumbs up from all.
/rant