posted in customers_suck
Hello! Here's your friendly headset monkey for Big Multimedia Software Co.
My cubicle is in the Customer Service department, which means that I have been trained to know what to do in any Customer Service related situation. I DO NOT appreciate it when agents who live in SALES call me up with customers to transfer in and tell me how to do my job!
Me: Giving birth to Cthullu
ASA: Asshat Sales Agent
Me: Thanks for calling blah blah blah
ASA: HEY! This is Mr. Asshat in Sales, I got a customer (gives cust ID number) and he needs a new serial number!
Me: What's the situation (so I don't have to make the customer go through his whole spiel again)
ASA: Well his serial is good and registered but the software won't accept it!
Me: This customer would be best helped by Tech Support
ASA: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO DONT BE STUPID, YOU NEED TO GIVE HIM A NEW SERIAL TECH SUPPORT MIGHT CHARGE HIM FOR HELP!!
Me: Uh, duh, how long have you worked here?
PLEASE don't tell me how to do MY job as I don't call up sales and go: "Please send this customer XMillion copies of comp software b/c I said so" and get all pissy when sales says "uh, we can't do that". I wasn't trained in sales support so I'm not going to go all asshattery and act like I'm The Shit. PS: This being an installation concern, it would have fallen under Complimentary Support and would have been TOTALLY FREE.
I am NOT going to give a new serial to a customer who has a good serial and obviously is having a problem with the software because the software will continue to reject any serial you throw at it.
So I take the customer, give him some info, put him on hold and call up our resource help guys. They advise me that I'm totally right and I send the customer off to Tech support. They ask for the sales agent's name and proceed to ream.
If Mr. Asshat had listened to me in the first place we could have saved the customer a transfer. Anybody who works in a call center knows how NOT conducive to customer satisfaction transferring is. They hate getting handed around, and frankly, I hate doing it to them.
My cubicle is in the Customer Service department, which means that I have been trained to know what to do in any Customer Service related situation. I DO NOT appreciate it when agents who live in SALES call me up with customers to transfer in and tell me how to do my job!
Me: Giving birth to Cthullu
ASA: Asshat Sales Agent
Me: Thanks for calling blah blah blah
ASA: HEY! This is Mr. Asshat in Sales, I got a customer (gives cust ID number) and he needs a new serial number!
Me: What's the situation (so I don't have to make the customer go through his whole spiel again)
ASA: Well his serial is good and registered but the software won't accept it!
Me: This customer would be best helped by Tech Support
ASA: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO DONT BE STUPID, YOU NEED TO GIVE HIM A NEW SERIAL TECH SUPPORT MIGHT CHARGE HIM FOR HELP!!
Me: Uh, duh, how long have you worked here?
PLEASE don't tell me how to do MY job as I don't call up sales and go: "Please send this customer XMillion copies of comp software b/c I said so" and get all pissy when sales says "uh, we can't do that". I wasn't trained in sales support so I'm not going to go all asshattery and act like I'm The Shit. PS: This being an installation concern, it would have fallen under Complimentary Support and would have been TOTALLY FREE.
I am NOT going to give a new serial to a customer who has a good serial and obviously is having a problem with the software because the software will continue to reject any serial you throw at it.
So I take the customer, give him some info, put him on hold and call up our resource help guys. They advise me that I'm totally right and I send the customer off to Tech support. They ask for the sales agent's name and proceed to ream.
If Mr. Asshat had listened to me in the first place we could have saved the customer a transfer. Anybody who works in a call center knows how NOT conducive to customer satisfaction transferring is. They hate getting handed around, and frankly, I hate doing it to them.