"I Have Always Relied on The Kindness of Strangers" is a recount of how United Airlines staff severely mistreated
evilpuppy, who has been suffering from a spinal injury since 2004. She's disabled and needs assistance on airline trips, assistance which United failed to supply, and then refused to apologize for, right in her face.
That's right. They refused to give her the aid she needed, and plain out were neglectful towards her needs, and when she filed a complaint? The supervisor told her it was her fault. Please read and send your letters to United Airlines to help make sure that this doesn't happen again.