You Bring It - I’ll Say It.

[its_nin]

I was woefully unprepared last Friday evening for the Chase Home Finance Call-Every-Hour Marathon wherein a person of random exotic origin calls to “congratulate” me on completing my trial modification last month and inform me that I will be receiving a modification package in the mail

Comments

[lisamj]

Jeney told me about this post when we were at dinner, the night you posted it. I drove home and promptly forgot to log on to Live Journal, so I missed giving you my great ideas...

1. Oh my Gosh! I am so glad you called..Betty from your office called an hour ago and congratulated me on the same thing, of course Mohammed did too, but not before Norman called..Will the entire office be calling me? I am so glad because I get lonely, as a mother of 10 of my own kids and 30 orphans, I have tons of time to talk, and to take calls from the entire call center at Chase. So thank you!

2. Chase Home Finance say what?? ......long awkward silence

3. Ma'am can you please call 911 for me, my horse just ate my dog and when my husband went in after him he got stuck. All I can see is his feet...Please hurry...Somebody help me...*sobs uncontrollably*

4. When the person finishes talking, if it's a male say " Ma'am....Ma'am...Ma'am...." repeatedly, your voice getting higher and more anxious with each Ma'am.. like only a call center representative knows how to do. and if it's a female...."sir..sir...sir....sir....sir...."
followed by "if you keep interupting me sir/ma'am I am not going to be able to assist you" Then start to verify THEIR information, like you are the representative "Ma'am, I am just going to need to verify your account, what is your name and the last four digits of your Social Security number?" when they refuse to give it to you, inform them you will be transferring them to your supervisor..put Brady on the phone....REPEAT