WTF Mate?
Ok, so here's another classic at "CallBack". Caller calls in because she can't remember her password. Ok, easy enough, standard call. I begin to get the account information in my system and all, and she starts saying, "Well, when I click on my name, it asks for a password, and I don't remember my password." I am a little confused here, since we dont have any screens that do that. I ask her what else she sees on the screen. "Microsoft Windows Xp, and it tells me to choose my account, and when I do it asks for a password" by this point I about died... but she goes on to top the cake..."I called [callback] earlier and they gave me two different passwords to try..." so basically what happened was she called earlier, an agent at CallBack reset her DSL password twice and told her to type those in.... and the caller did, and they didnt work, obviously since she was trying to log on to Windows, NOT dsl... and so now the poor lady will probably have to reformat and start over, unless she's lucky, and go through the whole thing again.
So ya, this lady needs a good song, someone dedicate a song to this poor lady and post it here. Happy hunting....
So ya, this lady needs a good song, someone dedicate a song to this poor lady and post it here. Happy hunting....