When dealing with a receptionist..
Please remember it's not their fault if the person you're trying to reach isn't at their desk or if all the customer service agents are busy with other calls or if people are out on vacation or the receptionist just can't find them.
Let's just say today was a rough phone day and since I'm the one who receives the call and gets to redirect it, I get to deal with the pissy attitude when no one's around to help the person on the line. *L*
One man was calling for tech support. Two of our tech support guys were tied up with auditors, and the other two were either out of town or tied up with other meetings. I explained that to this man and even gave out cell phone numbers so he could contact. He still called every hour for tech support until I told him that today was a bad day, perhaps he'd have better luck tomorrow or he could leave a message and his call would be returned. Our departments are pretty good about returning calls. Frustrated, he said he'd call back tomorrow.
Another gentleman called later in the afternoon and asked for customer service. Two were tied up with other calls and I rang the other two ladies at least three times while the man was still on the line. No one was available to help him, so I started to explain his options and he got pissy with me. "Well, I have a business to run and it seems you guys don't want my business.." and just hung up. Rude. It's not my fault our agents are busy with other customers. Sheesh.
So yes, please remember when you call some place and get the receptionist or operator...we don't always know where people are. People may not be at their desks and we may not know that. Their lines may be busy. We'll try to the best of our abilities to connect you to someone who'd know how to help you. We're the middlemen so to speak. Don't yell at us..
Unless we really do screw up.
Let's just say today was a rough phone day and since I'm the one who receives the call and gets to redirect it, I get to deal with the pissy attitude when no one's around to help the person on the line. *L*
One man was calling for tech support. Two of our tech support guys were tied up with auditors, and the other two were either out of town or tied up with other meetings. I explained that to this man and even gave out cell phone numbers so he could contact. He still called every hour for tech support until I told him that today was a bad day, perhaps he'd have better luck tomorrow or he could leave a message and his call would be returned. Our departments are pretty good about returning calls. Frustrated, he said he'd call back tomorrow.
Another gentleman called later in the afternoon and asked for customer service. Two were tied up with other calls and I rang the other two ladies at least three times while the man was still on the line. No one was available to help him, so I started to explain his options and he got pissy with me. "Well, I have a business to run and it seems you guys don't want my business.." and just hung up. Rude. It's not my fault our agents are busy with other customers. Sheesh.
So yes, please remember when you call some place and get the receptionist or operator...we don't always know where people are. People may not be at their desks and we may not know that. Their lines may be busy. We'll try to the best of our abilities to connect you to someone who'd know how to help you. We're the middlemen so to speak. Don't yell at us..
Unless we really do screw up.