(no subject)
I can’t believe that last couple of days. More importantly I can’t believe the last couple of days. I feel so drained and helpless. Yesterday, I was yelled at by a guest because the cable went out. And I do mean yelled at; as in raised his voice in such a way to make one feel hurt. And the words are like a garbled messages from another planet right now, but when it all happened, when it all hit me, I was crushed. I do nothing but help people. That is in fact my life career and goal. I help my guests all the time. And in fact, that is how I feel, like they are my own personal guests. While people stay here, I try to make them feel at home and welcome. In almost nine months here, I have never felt the way I did last night. It was so out of nowhere, like a flash flood. One minute I was saying,
“Well you are the first one to tell me that the cable is out. And I have to look into it.”
To his, well maybe the t.v. is broken.”
“Are you seeing snow on the television though. Because if you are, then it may just be the cable and I might just have to reset it.”
“Well, it could be the transistors in the t.v. that have blown.”
“Paul, if it is the t.v., I can replace a t.v. in the morning, but not at this time. We are almost sold out and I can’t take a t.v. out of a room I can sell.”
As the tone of voice escalates…”So you’re telling me that you expect my wife and I to sit here all night without t.v. because you’re waiting for someone to walk in?”
”Paul, I don’t even know what’s wrong, it could just be the cable. And no I can’t switch out your television until the morning.”
”Well, I can move the television if you can’t.”
”Paul, that’s not what I mean, if we can sell these rooms tonight, I need to keep them intact. All I’m trying to do is help you here”
The voice raises again more forceful with, “YOU’RE not trying to HELP ME AT ALL!!”
“Paul, I don’t appreciate the tone, I am trying to help you here.”
More forceful again, “I’M NOT USING A TONE WITH YOU! YOU’RE AREN’T HELPING ME AT ALL!!”
“I’m sorry, you are now yelling at me and the other lines are ringing.”
And I hung up.
I answered he other lines and the same complaints started rolling in. I called Randy, knowing that we might need the key to simply reset the connection with no answer at home or on the cell. After I stopped quivering from confusion, I called Giselle and told her what has happening. She told me “not to take what he had said personally”, and as I cried, “I told her that is a hard because it has already hurt me.” She told me to call Time Warner, which I did. Christian, the CSR, said that there was an outage in the area. I immediately called Paul back and in a calm tone, I told him, “I just got off the phone with Time Warner and there is an outage in the area. The told me a tech was at the site now.” “He said, “Okay.”, and hung up.
There were other words tossed around that I can’t quite remember now. I was just so blown away that his tone got so belligerent so quickly over something as simple as cable; not to mention the fact that the t.v works just fine after all.
I had a bad night following this. I stayed late talking to Jon and trying to calm down, to only go home and cry some more. I don’t know why his words hurt me like they did, perhaps it’s because he told me I wasn’t helping him, when I’ve helped him since his first day here and last year when we first met. He has been cordial to me since the day we met and I to him, but last night was atrocious. I, if I see him, will of course apologize for my part in it, but I know that it won’t be returned as it should.
And today, I went into work to be told by my boss that I was out of line. Nice huh? Makes you feel really important when your boss doesn't even care that you are hurt. It's like she didn't even notice the fact that I was crying to her on the phone and when the guest came in, it was oh well of course Missey was out of line.
well shit on me....
other than that....lol....aww whatever
“Well you are the first one to tell me that the cable is out. And I have to look into it.”
To his, well maybe the t.v. is broken.”
“Are you seeing snow on the television though. Because if you are, then it may just be the cable and I might just have to reset it.”
“Well, it could be the transistors in the t.v. that have blown.”
“Paul, if it is the t.v., I can replace a t.v. in the morning, but not at this time. We are almost sold out and I can’t take a t.v. out of a room I can sell.”
As the tone of voice escalates…”So you’re telling me that you expect my wife and I to sit here all night without t.v. because you’re waiting for someone to walk in?”
”Paul, I don’t even know what’s wrong, it could just be the cable. And no I can’t switch out your television until the morning.”
”Well, I can move the television if you can’t.”
”Paul, that’s not what I mean, if we can sell these rooms tonight, I need to keep them intact. All I’m trying to do is help you here”
The voice raises again more forceful with, “YOU’RE not trying to HELP ME AT ALL!!”
“Paul, I don’t appreciate the tone, I am trying to help you here.”
More forceful again, “I’M NOT USING A TONE WITH YOU! YOU’RE AREN’T HELPING ME AT ALL!!”
“I’m sorry, you are now yelling at me and the other lines are ringing.”
And I hung up.
I answered he other lines and the same complaints started rolling in. I called Randy, knowing that we might need the key to simply reset the connection with no answer at home or on the cell. After I stopped quivering from confusion, I called Giselle and told her what has happening. She told me “not to take what he had said personally”, and as I cried, “I told her that is a hard because it has already hurt me.” She told me to call Time Warner, which I did. Christian, the CSR, said that there was an outage in the area. I immediately called Paul back and in a calm tone, I told him, “I just got off the phone with Time Warner and there is an outage in the area. The told me a tech was at the site now.” “He said, “Okay.”, and hung up.
There were other words tossed around that I can’t quite remember now. I was just so blown away that his tone got so belligerent so quickly over something as simple as cable; not to mention the fact that the t.v works just fine after all.
I had a bad night following this. I stayed late talking to Jon and trying to calm down, to only go home and cry some more. I don’t know why his words hurt me like they did, perhaps it’s because he told me I wasn’t helping him, when I’ve helped him since his first day here and last year when we first met. He has been cordial to me since the day we met and I to him, but last night was atrocious. I, if I see him, will of course apologize for my part in it, but I know that it won’t be returned as it should.
And today, I went into work to be told by my boss that I was out of line. Nice huh? Makes you feel really important when your boss doesn't even care that you are hurt. It's like she didn't even notice the fact that I was crying to her on the phone and when the guest came in, it was oh well of course Missey was out of line.
well shit on me....
other than that....lol....aww whatever